Service Request Ticket - # 75216

Service Request Information

CONTACT Name Alapai, Ikaika   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 17, 2020 09:52 AM
Department The Research Institute Phone 89227
Location Email alapaii@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190435[Edit Inv] (opens in a new window) Bldg/Room TODD 209
Service Tag 6HJ12X2 Description Dell Latitude 5401, I7-9850H(6 core 2.6GHZ)
Serial No. 6HJ12X2 Location Ikaika Alapai, TRI Project Support Specialist

CPU Intel Core i7-9859H(6 core, 12MB, 2.6GHz, 35W vPro)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;

Wired NIC C8:F7:50:86:6C:6B


Wireless NIC DC:FB:48:D1:BA:05

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Feb 06, 2020 01:00 PM 
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Jan 17, 2020 03:41 PM 
Tuesday he is available to test his dock.
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Katherine Reynoso Jan 17, 2020 02:04 PM 
Log in fixed.
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Katherine Reynoso Jan 17, 2020 01:10 PM 
Task reassigned to Katherine Reynoso.
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Stephanie Magee Jan 17, 2020 09:52 AM 
he couldn't remember the error message
but can not log in to his computer
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