Service Request Ticket

Service Request Information

CONTACT	Name	Otto, Jenna	Date	Jan 17, 2020 09:53 AM
	Department	Health & Exercise Science	Phone	88908
	Location		Email	ottoj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160131 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	20FTPD2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	20FTPD2	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511
	Wired NIC	18:66:DA:1B:7D:F9

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	bkarkanen16@wou.edu	88925

Entered by	Date	Memo
Bradley Karkanen			Email Public
Entered by	Date	Memo
Bradley Karkanen	Feb 27, 2020 01:44 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Bradley Karkanen	Feb 27, 2020 01:44 PM	This is on 10	Add Attachment
Bradley Karkanen	Jan 17, 2020 10:32 AM	Client on this doesn't exist	Add Attachment
Bradley Karkanen	Jan 17, 2020 10:32 AM	Update inventory	Add Attachment
Megan Thibeault	Jan 17, 2020 10:30 AM	jaltamirano13	Add Attachment
Stephanie Magee	Jan 17, 2020 10:06 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Stephanie Magee	Jan 17, 2020 10:06 AM	Will leave computer on for update overnight :)	Add Attachment
Stephanie Magee	Jan 17, 2020 09:53 AM	**This is an email** Jasmine, UCS is showing that you are currently using WOU laptop #W20160131 and that it is running on Windows 7. The laptop needs to be updated to Windows 10 immediately in order to be fully functional and to have the latest critical security update. You can reach out to them via this email or you can contact them by phone at 503-838-8925. Let me know if you have any questions. Thanks, Jenna	Add Attachment