Service Request Ticket - # 75218

Service Request Information

CONTACT Name Vaughn, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 17, 2020 10:14 AM
Department Creative Arts/Art Phone
Location Email vaughnj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20161087[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch Space Gray #MPXT2LL/A
Serial No. C02TTN7HHV29 Location PDR

CPU Intel Core i5(2.3GHz dual-core, 64MB eDRAM)


OS MAC OS X 10.12 (macOS Sierra) Software MSDesktopEdOffice201*MAC XXXX2016005511; Adobe CC201* (named user: hutchingst@wou.edu) subscription JAN2016 please load base of Adobe CC Desktop;

Wireless NIC DC:A9:04:8F:CA:CA


Bluetooth NIC DC:A9:04:7E:40:AF

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Feb 06, 2020 03:04 PM 
Status changed from (1) Pending to (5) Completed
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John Rushing Feb 06, 2020 03:04 PM 
Computer is showing clean,  All Green...
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John Rushing Feb 03, 2020 08:07 AM 
Deleted file using JAMF running a remote AV scan 
now.
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Brittany Franklin Jan 17, 2020 10:14 AM 
Hey John, could you look into this and notify the user about it?
Maybe they can clean it up themselves...
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