Service Request Ticket - # 75220

Service Request Information

CONTACT Name Topper, Ryan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 17, 2020 10:18 AM
Department Humanities/ English, Writing & Linguistics Phone 89437
Location Email topperr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190152[Edit Inv] (opens in a new window) Bldg/Room BELL 323
Service Tag Description Apple 13in MacBook Pro Touch Ba SpcGry #MUHP2LL/A
Serial No. FVFYQ1Z8L410 Location Ryan Topper NEW T/TT English

CPU Intel Core i5(1.4GHz quad-core, 8thGEN)


OS MAC OS X 10.14 (Mojave) Software Microsoft Office from XXXX2019009325;

Wireless NIC 38:F9:D3:CD:41:E1


Bluetooth NIC A4:83:E7:0E:BC:AD

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Jan 23, 2020 11:13 AM 
Status changed from (1) Pending to (5) Completed
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Joe Collinsworth Jan 23, 2020 11:13 AM 
Cleaned up and started scan
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Joe Collinsworth Jan 23, 2020 10:52 AM 
Task reassigned to Joe Collinsworth.
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Alix Karkanen Jan 21, 2020 10:02 AM 
Give him a call
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Joe Collinsworth Jan 21, 2020 09:40 AM 
****This is an outgoing email****
Hi Ryan,

I need some additional information regarding 
service request #75220

Description: Sophos clear alerts on W20190152

It looks like the Sophos settings on your computer
need to be updated. This could present a security
threat to the school network if not resolved soon.
Please let me know when you are available so we
can come take a look at it.
Thank you
Joe
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Public
Brittany Franklin Jan 17, 2020 10:18 AM 
Tamper Protection Code:
053290285598
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