Service Request Ticket - # 75224

Service Request Information

CONTACT Name McMurry, Julie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 17, 2020 10:46 AM
Department Human Resources Phone 89373
Location Email mcmurryj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20171228[Edit Inv] (opens in a new window) Bldg/Room ITC 003
Service Tag 90GL4Q2 Description Dell Latitude 7290 12.6-inch ultrabook
Serial No. 90GL4Q2 Location PDR Pile (wipe/remove hard-drive first)

CPU Intel Core i5-7300U 7th Gen (Dual Core, 2.60Gz, 3MB)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552;

Wired NIC 10:65:30:47:AF:2B


Wireless NIC 14:4F:8A:5D:F7:FA


Bluetooth NIC 14:4F:8A:5D:F7:FE

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Feb 25, 2020 10:48 AM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Feb 25, 2020 10:48 AM 
Done
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Megan Thibeault Feb 24, 2020 02:37 PM 
Chatted with Tricia, she emailed Julie with a follow up.
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Gino Salazar Feb 14, 2020 01:49 PM 
Task reassigned to Megan Thibeault.
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Gino Salazar Feb 14, 2020 01:48 PM 
20181079[Edit Inv] is the one that is actually the front desk and 
20130520[Edit Inv] is back with us
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Gino Salazar Feb 14, 2020 12:40 PM 
I will find out what WOU# is up at the front desk
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Gino Salazar Feb 14, 2020 12:38 PM 
We brought back 20130520[Edit Inv] so we have back what we were 
supposed to have but now she is keeping 20171228[Edit Inv] and 
20180656[Edit Inv]. So i dont know?
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Gino Salazar Feb 14, 2020 12:32 PM 
20150659[Edit Inv] is up there in her office, its been reimaged, its 
supposed to be her machine but shes not using it
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Gino Salazar Feb 13, 2020 01:14 PM 
Status changed from (4) On Hold to (1) Pending
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Gino Salazar Feb 13, 2020 01:14 PM 
11am tomorrow
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Gino Salazar Feb 06, 2020 10:06 AM 
Status changed from (1) Pending to (4) On Hold
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Gino Salazar Feb 05, 2020 10:48 AM 
We're imaging Michele's machine
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Gino Salazar Feb 04, 2020 09:34 AM 
Task reassigned to Gino Salazar.
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Reggie Johnson Feb 03, 2020 11:37 AM 
Delivered Dell Latitude 7290 W#20171228[Edit Inv] & dock 
W#20180656[Edit Inv] and took back desktop 20150659[Edit Inv] and 
placed on Gino's desk.
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Gino Salazar Feb 03, 2020 09:27 AM 
Task reassigned to Reggie Johnson.
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Gino Salazar Feb 03, 2020 09:27 AM 
This is kind of funky, please deliver the dock and laptop to 
Michele Sides and set it up with her monitors that are already 
there, then bring back her machine and just leave it on my 
desk. The laptop and dock will go to the front desk at some 
point but I need to work on her machine before we give it back 
to her
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Gino Salazar Jan 31, 2020 12:14 PM 
Status changed from (4) On Hold to (1) Pending
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Gino Salazar Jan 31, 2020 12:14 PM 
Monday at 10am Michelle Sides
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Gino Salazar Jan 22, 2020 12:53 PM 
Status changed from (1) Pending to (4) On Hold
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Gino Salazar Jan 22, 2020 10:14 AM 
Waiting on Michele, she said nothing can be swapped out 
until after payroll has been completed next week but I'll see 
what she says if I sit with her and the loaner to make sure 
everything is seamless in the transition
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Megan Thibeault Jan 17, 2020 02:14 PM 
Task reassigned to Gino Salazar.
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Megan Thibeault Jan 17, 2020 02:14 PM 
AD is updated. Sides has admin rights. Please contact for setup. Forwarding you an email with more info.
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Megan Thibeault Jan 17, 2020 02:14 PM 
Laptop is imaged.
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Tricia Flaherty Jan 17, 2020 11:16 AM 
Task reassigned to UCS Tech.
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Tricia Flaherty Jan 17, 2020 11:16 AM 
Task reassigned to UCS Tech.
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Tricia Flaherty Jan 17, 2020 11:16 AM 
desktop W#20130520[Edit Inv] on WIN7 list
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Tricia Flaherty Jan 17, 2020 10:46 AM 
!!PLEASE READ NOTES AS THEY WANT THIS SET UP IN TEMP LOCATION!!
W#20171228[Edit Inv] Laptop and W#20180656[Edit Inv] Dock are to replace PC desktop W#20130520[Edit Inv] in 
AD305 HR Front Desk. This laptop and dock are on the inventory counter in ITC008 with 
GFA setup form.  
***NOTE 
HR wants the laptop and doc to go to Michelle Sides and then have Michelle's 
tower(w#20150659) fixed?? no specifics of problem or SR since MAY2019, but they are 
saying "though it is a 2015 it has given her a lot of trouble with glitches and the like. As 
such, this tower will likely need to be fixed. Once fixed, this tower should be returned to 
Michelle. "
******
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