Service Request Ticket - # 75227

Service Request Ticket - # 75227

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Service Request Information

CONTACT	Name	O’Sullivan, Jennifer	Date	Jan 21, 2020 08:30 AM
	Department	Health & Exercise Science	Phone	88908
	Location		Email	osullivj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160143 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	20F2QD2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	20F2QD2	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511
	Wired NIC	18:66:DA:1B:CE:8C

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Tracking

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Jan 31, 2020 08:04 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Shandelle Plasker	Jan 31, 2020 08:04 AM	Emailed her tutorials on how to add copier to cpu and copier codes.	Add Attachment
Shandelle Plasker	Jan 29, 2020 02:47 PM	**This is an email** Perfect! Do you have a Mac or PC machine and what is the name of the printer you want to connect to? Shandelle	Add Attachment
Shandelle Plasker	Jan 29, 2020 02:47 PM	**This is an email** It is the network printer. I would love to try it myself. I am usually pretty good at following directions. :) Jennifer	Add Attachment
Shandelle Plasker	Jan 29, 2020 02:44 PM	**This is an email** You will need to be present. If you are trying to connect to a network printer I can send you instructions through email that you can try and if you still have issues we can then set a time to meet. If it's a local printer (connected to your machine by USB) then I will need to come down with you there since it will be profile based when I set it up.	Add Attachment
Shandelle Plasker	Jan 29, 2020 02:44 PM	**This is an email** Congrats on the new addition! Its no problem, I am just not in the office hardly at all. Do I need to be present or can you just get access to the computer? Jennifer	Add Attachment
Shandelle Plasker	Jan 29, 2020 02:19 PM	**This is an email** Hi Jennifer, I have a service request for you to help connect you to a printer. Can you send me your availability? Sorry, this took so long to contact you. I just got back from maternity leave and I am still trying to catch up on everything. Thank you,Shandelle	Add Attachment
Anthony Franklin	Jan 24, 2020 04:46 PM	Task reassigned to Shandelle Plasker.	Add Attachment
Anthony Franklin	Jan 24, 2020 02:29 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Anthony Franklin	Jan 24, 2020 02:29 PM	Emailed to set up different time	Add Attachment
Anthony Franklin	Jan 21, 2020 11:10 AM	Task reassigned to Anthony Franklin.	Add Attachment
Alix Karkanen	Jan 21, 2020 08:30 AM	Jen needs help connecting her printer	Add Attachment