Service Request Ticket

Service Request Information

CONTACT	Name	Morrison, Alexis	Date	Jan 21, 2020 10:36 AM
	Department	Disability Access Services	Phone	88250
	Location		Email	morrisona@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171068 (opens in a new window)	Bldg/Room	ITC 013
	Service Tag	CSLJRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSLJRP2	Location	SL GFA Shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552; ZoomText v10.1 from VISA2013003997 (transferred from 20130729); JAWS Pro 12; UPGRADE of Duxbury Braille Translation WIN v12.4 UCS2019008729 SEPT2019 NEW ORDER10715; Camtasia 2020 Education v.20 VISA2019011097 order #11892 MAY2020 SR# 75952; Camtasia 2024(remove before reimage)
	Wired NIC	54:BF:64:5D:26:D8

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Jan 29, 2020 01:30 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Jan 24, 2020 10:31 AM	dooone!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!	Add Attachment
Peter Puettmann	Jan 24, 2020 09:51 AM	are they getting a local accont?	Add Attachment
Peter Puettmann	Jan 22, 2020 03:06 PM	yes!	Add Attachment
John Rushing	Jan 22, 2020 11:46 AM	Task reassigned to Peter Puettmann.	Add Attachment
John Rushing	Jan 22, 2020 11:46 AM	Peter was this the one you worked on yesterday?	Add Attachment
Gino Salazar	Jan 22, 2020 10:18 AM	Task reassigned to John Rushing.	Add Attachment
Alix Karkanen	Jan 21, 2020 10:36 AM	The cameras in the testing center came up with an error saying 'no connection' but now they don't show anything at all. The WOU# linked is the one that they use for the cameras.	Add Attachment