Service Request Ticket - # 75238

Service Request Information

CONTACT Name Thomas, Darryl   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 21, 2020 10:46 AM
Department Creative Arts/Theater-Dance Phone 88375
Location Email thomasd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190853[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag Description Apple 13in MacBook Pro Touch Bar SpcGry #Z0W5
Serial No. FVFC216EL414 Location Loaner || Loaner Shelf

CPU Intel Core i5(1.4GHz quad-core, 8thGEN)


OS MAC OS X 10.15 (Catalina) Software Microsoft Office from XXXX2019009325;

Wireless NIC F8:FF:C2:48:23:94


Bluetooth NIC F8:FF:C2:5D:67:9D

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Feb 03, 2020 04:43 PM 
Status changed from (1) Pending to (5) Completed
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Joe Collinsworth Feb 03, 2020 04:43 PM 
Gave him admin rights
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Joe Collinsworth Feb 03, 2020 04:43 PM 
Delivered and setup
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Joe Collinsworth Feb 03, 2020 04:43 PM 
Task reassigned to Joe Collinsworth.
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Alix Karkanen Feb 03, 2020 04:30 PM 
Task reassigned to UCS Tech.
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Alix Karkanen Feb 03, 2020 02:37 PM 
He say's he will take a look at those programs 
later. Bring the computer by around 4:15 to 101A
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Peter Puettmann Jan 30, 2020 04:29 PM 
****This is an outgoing email****
Hi Darryl,

It appears there are two more programs that are not compatible with your new macbooks OS: MadMapper v1.4.4 and Isadora V2. I added a few links about the software below in case you werent sure. 

https://madmapper.com/madmapper/

https://troikatronix.com/

If these are programs you will be needing on your new macbook, you might have to purchase them through purchase request. Please let me know if you have any questions i can help you with. Have a good day! 

--Peter P., UCS Tech
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Peter Puettmann Jan 23, 2020 04:48 PM 
started image with charger and converter. bag and paper is still on shelf
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Tricia Flaherty Jan 21, 2020 11:19 AM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty Jan 21, 2020 11:09 AM 
SOFTWARE ON W#20120531[Edit Inv] to be TRANSFERRED

Cycling'74 Max 6 &GEN+ Cyclops from P0090588
T:\Cycling74MAX\Max6.1GEN+CyclopsADDON

Modul8 v2.7.1 from VISA2012003508
T:\Modul8\Modul8_V271

MadMapper v1.4.4 from VISA2012003506
T:\MadMapper\MAdMapperV144

Isadora V2.x Upgrade for Mac OS on VISA2016005697 
T:\Troikatronix_ISADORA\ISADORAv2_THOMASD
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Tricia Flaherty Jan 21, 2020 10:46 AM 
The Apple Laptop W#20190853[Edit Inv] is on the inventory counter 
in ITC008 with GFA SETUP form to replace laptop 
W#20120531[Edit Inv] for Darryl Thomas.  He will have some specific 
software that will need to be transferred to new laptop.
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