Service Request Ticket - # 75244

Service Request Information

CONTACT Name Hopkins, Gareth   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 21, 2020 02:36 PM
Department Natural Science Division Phone 89395
Location Email hopkinsg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20190629[Edit Inv] (opens in a new window) Bldg/Room NS 021
Service Tag Description Xerox VersaLink B400/DN Monochrome Laser Printer
Serial No. 6HB020299 Location On counter in Entryway Annex area

Model B400/DN Hostname ns-electron
Notes 47 ppm -monthly duty cycle: recommended up to 12,000 pages and max up to 110,000; -max RES. 1200 x 1200 dpi (enhanced) -Standard two sided output(duplexing) - std paper capacity 700 sheets (optional extra tray) -Sm.-med. workgroup, Best for work teams of 3 to 15 users -Memory 2GB standard; IP: Ink/Toner Refill

Wired NIC 9C:93:4E:AB:94:CB

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact franklina@wou.edu 88956

Tracking

Entered by Date Memo
Anthony Franklin
Email

Public
Entered by Date Memo
Anthony Franklin Jan 22, 2020 03:33 PM 
Status changed from (1) Pending to (5) Completed
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Anthony Franklin Jan 22, 2020 03:33 PM 
Set up and working
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John Rushing Jan 22, 2020 11:05 AM 
Task reassigned to Anthony Franklin.
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John Rushing Jan 22, 2020 11:05 AM 
He has an Apple computer.  The NS-Electron printer 
is not listed on MAC's.  It can be found on PC 
computers.  Bradley tried to add it to his Mac.
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Lourdes Salazar Jan 21, 2020 02:36 PM 
Cannot connected his computer to the printer.
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