Service Request Ticket - # 75248

Service Request Ticket - # 75248

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Service Request Information

CONTACT	Name	Bullis, Lori	Date	Jan 21, 2020 04:50 PM
	Department	Library & Media Services	Phone	88884
	Location		Email	bullisl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Monitor	Edit WOU #	20140943 (opens in a new window)	Bldg/Room	HL 117
	Service Tag		Description	Dell UltraSharp 23 Multimedia Monitor #UZ2315H
	Serial No.	CN0PCR5K7287254LAY4S	Location	CD unit - Student Worker - ILL

TECHS	Submitted by	Anthony Franklin	Contact	franklina@wou.edu	88956
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Tracking

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Jan 23, 2020 08:06 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joe Collinsworth	Jan 23, 2020 07:45 AM	Finishing up image	Add Attachment
Katherine Reynoso	Jan 22, 2020 04:44 PM	Task reassigned to Joe Collinsworth.	Add Attachment
Katherine Reynoso	Jan 22, 2020 04:44 PM	Give Lori Bullis admin rights. Make sure office is properly installed.	Add Attachment
Katherine Reynoso	Jan 22, 2020 04:42 PM	Reimage at the standup desk. Needs to be delivered tomorrow morning.	Add Attachment
Katherine Reynoso	Jan 22, 2020 01:51 PM	Contact changed from Nora Solvedt to Lori Bullis.	Add Attachment
Alix Karkanen	Jan 22, 2020 12:13 PM	Kinda lost here? Did these things get complete?	Add Attachment
Alix Karkanen	Jan 22, 2020 12:13 PM	**This is an email** The computer Nora called in this morning is in HL117 (computer #20141154), a resource sharing student computer. The UCS technician said she would come back later to work on the MS Suite on this computer. The other resource sharing student computer in HL 117 (same desk, computer #20141153)...may we add this to Nora's ticket to double check that the MS Suite was properly installed? Thank you all for your help. Lori Bullis	Add Attachment
Alix Karkanen	Jan 22, 2020 12:10 PM	**This is an email** Good morning, Yesterday morning, I placed a call/ticket for the computer on the library loading dock (room HL 119, computer #20130895 (SR#75248)). This morning, this computer received service. I do not know whether this service request (ticket) has been completed.	Add Attachment
Lourdes Salazar	Jan 22, 2020 09:48 AM	**This is an email** Can you put Lori Bullis down as the contact as it is one of her student employee work stations and she would better know the availability of the computer. Her contact info is: bullisl@wou.edu	Add Attachment
Katherine Reynoso	Jan 22, 2020 08:00 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Anthony Franklin	Jan 21, 2020 04:50 PM	Please reinstall Office - licensing is messed up and is now redirecting user to 365 for sign-in.	Add Attachment