Service Request Ticket - # 75249

Service Request Ticket - # 75249

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Service Request Information

CONTACT	Name	Morell, Kyle	Date	Jan 21, 2020 04:59 PM
	Department	University Computing Solutions	Phone	89384
	Location		Email	morellk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20160869 (opens in a new window)	Bldg/Room	VAL 130
	Service Tag		Description	Xerox Phaser 6510/DN Color Laser Printer
	Serial No.	4av770247	Location	RSC
	Model	6510/DN	Hostname	ur-dining
	Notes	Up to 1200 x 2400 dpi resolution 30ppm (B&W)/30ppm (color) built-in automatic two-sided printing on DN model 300sheet(s) Capacity via 250-Sheet Input & 50-Sheet Bypass Trays additional 250 sheet tray is optionally available Letter(8.5 x 11in) & Legal (8.5 in x 14 in) Maximum Print Size: 8.5 x 14" /Minimum Print Size: 3 x 5" 10/100/1000Base-T Ethernet, USB 3.0; IP ADDRESS:140.211.116.32	Ink/Toner Refill	106R03473 Standard Capacity Cyan Print Cartridge(1000 Pages), 106R03474 Standard Capacity Magenta Print Cartridge(1000 Pages), 106R03475 Standard Capacity Yellow Print Cartridge(1000 Pages), 106R03476 Standard Capacity Black Print Cartridge (1000 Pages)
	Wired NIC	9C:93:4E:6C:76:6E

TECHS	Submitted by	Anthony Franklin	Contact	franklina@wou.edu	88956
	Primary Technician		Contact	peppers@wou.edu	88956

Tracking

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Feb 17, 2020 01:26 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Shandelle Plasker	Feb 17, 2020 01:26 PM	This has been delivered to Kyle.	Add Attachment
Anthony Franklin	Jan 24, 2020 04:46 PM	Task reassigned to Shandelle Plasker.	Add Attachment
Anthony Franklin	Jan 24, 2020 02:39 PM	Kyle would like the printer to move to his office and serve as the backup printer, with UR-Food remaining in place in the South Sister Annex.	Add Attachment
Anthony Franklin	Jan 24, 2020 02:32 PM	Status changed from (6) Ready to Deliver to (7) Waiting for Contact	Add Attachment
Anthony Franklin	Jan 24, 2020 02:32 PM	Emailed Kyle to set up a time to switch the printers back.	Add Attachment
Anthony Franklin	Jan 24, 2020 08:30 AM	**This is an email** Hi Kyle, Mo came out and looked at Dining and said there was nothing wrong with it. I'm going to send it back to you guys. I still think it is faulty, so if it drains the toner like it did before, let us know and we'll have Xerox send a replacement drum and toner cartridge. Thanks,	Add Attachment
Anthony Franklin	Jan 23, 2020 08:42 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Anthony Franklin	Jan 23, 2020 08:42 AM	Status changed from (3) Order in Process to (1) Pending	Add Attachment
Anthony Franklin	Jan 23, 2020 08:42 AM	Ready to be returned to South Sister Annex	Add Attachment
Anthony Franklin	Jan 22, 2020 01:30 PM	Xerox SR#25171658	Add Attachment
Anthony Franklin	Jan 22, 2020 01:29 PM	Mo says it's working fine. If it continues, call xerox support and they will replace the drum and toner for free.	Add Attachment
Anthony Franklin	Jan 22, 2020 09:46 AM	Task reassigned to Anthony Franklin.	Add Attachment
Anthony Franklin	Jan 21, 2020 04:59 PM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Anthony Franklin	Jan 21, 2020 04:59 PM	UR-Dining	Add Attachment
Anthony Franklin	Jan 21, 2020 04:59 PM	Printer drains black toner cartridge extremely quickly and distributes toner liberally around the inside of the printer. Xerox is sending a tech out to look at it. Xerox service ticket #25171658.	Add Attachment