Looks like the issue has fixed itself.

Task reassigned to Reggie Johnson.

Running prime95 for an hour or so before I give it back to 
him but its all ready

Status changed from (1) Pending to (5) Completed

****This is an email****
I have a class today at 3:30 but I'll be in my 
office until then, up to about 3:20.  Tomorrow 
I'll be here from 11 to noon and again from 1 to 
3.  -kk

Greetings,
I know that the service request I put in 
yesterday has been closed, but my computer is 
still acting strange.  The person who came over 
to help started the process of downloading a 
newer version of Office (the 2019 version).   
It's been about two hours since that started and 
the download process has still not finished.  I'm 
willing to give it more time, but he had said 
that it should only take about 20 minutes.  I'm 
attaching a screenshot so you can see what the 
window looks like. 

Please let me know what you think.  Thanks for 
your time. 

Dr. Kirby

Installed newest office on his machine

****This is an email****
Quick update: my office computer is still not 
behaving well, but when I opened my powerpoint 
slide presentations on classroom computers 
everything was fine.  This seems to confirm that 
there's something going on with the Mac in my 
office. 

I'm leaving campus now, but tomorrow I'll be here 
from 11 to 3, either in the office or nearby.  
The problems I'm having are sort of paralyzing my 
ability to get stuff done, so if someone is 
available to stop by tomorrow during that 4 hour 
window I'd very much appreciate it.  Thanks again 
for your help. 

-kk