Service Request Ticket

Service Request Information

CONTACT	Name	Erckenbrack, Leticia	Date	Jan 22, 2020 09:46 AM
	Department	Student Enrichment Program	Phone	88032
	Location		Email	erckenbl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150085 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	5P48V52	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2015004715
	Wired NIC	64:00:6A:58:D3:E7

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Jan 23, 2020 10:03 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joe Collinsworth	Jan 23, 2020 10:03 AM	Done	Add Attachment
Joe Collinsworth	Jan 23, 2020 08:18 AM	Left voicemail	Add Attachment
Bradley Karkanen	Jan 22, 2020 12:21 PM	Task reassigned to Joe Collinsworth.	Add Attachment
Bradley Karkanen	Jan 22, 2020 12:21 PM	Joe can you install Bluman when it is done imaging?	Add Attachment
Bradley Karkanen	Jan 22, 2020 12:20 PM	Gino is reimaging it now also adding more RAM.	Add Attachment
Bradley Karkanen	Jan 22, 2020 12:18 PM	We are going to reimage it. It has bluman installed she says she doesn't use it everyday so it does not need to be on the loaner but it does need to be on the machine post reimage.	Add Attachment
Bradley Karkanen	Jan 22, 2020 12:17 PM	Went over there and gave her a loaner 20140219	Add Attachment
Bradley Karkanen	Jan 22, 2020 12:17 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Gino Salazar	Jan 22, 2020 10:17 AM	Task reassigned to Gino Salazar.	Add Attachment
Lourdes Salazar	Jan 22, 2020 09:46 AM	Computer was slow to start this morning and cant connect to wifi. Can not open any type of internet bowsers.	Add Attachment