Service Request Ticket - # 75257

Service Request Information

CONTACT Name Rupp, Katie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 22, 2020 12:59 PM
Department Business Services Phone 88291
Location Email ruppk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Tablet Edit WOU # 20190478[Edit Inv] (opens in a new window) Bldg/Room AD
Service Tag Description Apple 10.5in iPad Air Wi-Fi, Space Gray #MUUJ2LL/A
Serial No. DMPYD51QLMPD Location Cashier Payment tablet #2

CPU A12X Bionic chip with 64-bit architecture


OS iOS 12 Software

Wireless NIC 54:62:E2:56:6F:2C


Bluetooth NIC 54:62:E2:5B:28:7F

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Jan 28, 2020 04:57 PM 
Status changed from (1) Pending to (5) Completed
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John Rushing Jan 28, 2020 04:57 PM 
Task reassigned to John Rushing.
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John Rushing Jan 28, 2020 04:56 PM 
Both iPads have been updated to the latest OS.  
And they are both connected to wou-ad ssid.
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Alix Karkanen Jan 23, 2020 11:19 AM 
****This is an email****
We were asked to leave the ipad on and charging 
last night.....it is still not doing the update. 
If someone could come back over I would 
appreciate it. 

Thanks!
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Gino Salazar Jan 22, 2020 01:11 PM 
Task reassigned to Gino Salazar.
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Alix Karkanen Jan 22, 2020 12:59 PM 
Hi this is Katie from the Cashiers Office. We are 
having issues with one of our Ipads and the 
update it is trying to download but can't. 
If we could have someone come over I would 
appreciate it.

Thanks! 

--Katie
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