Service Request Ticket - # 75262

Service Request Information

CONTACT Name Dukes, Gary   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 23, 2020 08:49 AM
Department VP Student Affairs Phone 88221
Location Email dukesg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20180613[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple 27-inch iMac with Retina 5K Display #Z0TP
Serial No. D25Y406PJ1GN Location PDR

CPU 3.4GHz Quad-Core Intel Core i5


OS MAC OS X 10.14 (Mojave) Software MSDesktop Ed Office 201* for MAC XXXX2018007938;

Wired NIC 68:FE:F7:08:43:85


Wireless NIC 18:81:0E:E0:49:88


Bluetooth NIC 18:81:0E:E0:49:89

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Jan 23, 2020 01:17 PM 
Status changed from (1) Pending to (5) Completed
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John Rushing Jan 23, 2020 01:17 PM 
We updated his Office apps and they started 
working.
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John Rushing Jan 23, 2020 09:08 AM 
I left a voice message on his phone to come take a 
look at the issue.
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Megan Thibeault Jan 23, 2020 09:03 AM 
Task reassigned to John Rushing.
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Lourdes Salazar Jan 23, 2020 08:49 AM 
Problem with opening icons on the computer home 
screen. Cannot access files either.
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