Service Request Ticket - # 75263

Service Request Information

CONTACT Name Jones, Jody   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 23, 2020 10:03 AM
Department Admissions Office Phone 88602
Location Email jonesj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20130375[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 4620DT Printer
Serial No. XLV380646 Location PDR 2023 Giveaway

Model 4620/DT Hostname buffy.wou.edu
Notes **NOT A STUDENT TECH PRINTER** 65PPM, 1200dpi x 1200dpi (B&W) 1100sheet(s) Capacity / Legal (8.5 in x 14 in), 3 TRAYS(1)MP&(2)500 sheet, RJ-45, USB Type A, USB Type B / 256MB Installed RAM / 768MB Maximum RAM / 1 Year Warranty IP:140.211.64.3 Ink/Toner Refill high capacity 106R01535 or standard capacity 106R01533

Wired NIC 00:00:AA:D8:68:B7

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Feb 04, 2020 04:39 PM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Feb 04, 2020 04:39 PM 
Replaced all parts that are replaceable which did 
not fix the issue. It sounds like it's coming from 
the rollers up top which can not be changed out.
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Anthony Franklin Jan 24, 2020 04:45 PM 
Task reassigned to Shandelle Plasker.
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Anthony Franklin Jan 24, 2020 02:33 PM 
SN: XLV380646
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Anthony Franklin Jan 24, 2020 10:52 AM 
Xerox tech will need to look at this
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Stephanie Magee Jan 23, 2020 03:55 PM 
20130375[Edit Inv]
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Megan Thibeault Jan 23, 2020 10:03 AM 
asked for W#
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Megan Thibeault Jan 23, 2020 10:03 AM 
****This is an email****
Hello,

The printer called Buffy is making this horrible, 
loud, squeaky sound with every print job.  This 
has been going on for several days.  Is there 
anyone that can come out and take a look at it?  
Or is it something that one of us can remedy very 
easily?  

Thank you,

Jody Jones
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