Service Request Ticket - # 75264

Service Request Information

CONTACT Name Harwell, Amy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 23, 2020 10:35 AM
Department Natural Science Division Phone 88891
Location Email harwella@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190536[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag 3TSP1Z2 Description Dell Latitude 5401, I7-9850H(6 core 2.6GHZ)
Serial No. 3TSP1Z2 Location Tech shelves--Box #21

CPU Intel Core i5-9400H 9thGen(Quad 2.5GHz, 8M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; UPGRADE [Camtasia v9.1/Snagit 2018 Education VISA2017007626(June2018)] TO Camtasia Education Version 19 Upgrade with 1 yr maint VISA2019010872 MAR2020 Order#11942 UPGRADE-ABLE to Camtasia 2020 MAINT#S231232 MAY2020; OfficeOne ShapeLocker v.2.3(PowerPoint add-on)single user license VISA2019010960 APR2020 order11962;

Wired NIC 98:E7:43:67:A5:55


Wireless NIC 50:EB:71:E4:C6:D1


Bluetooth NIC 50:EB:71:E4:C6:D5

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact franklina@wou.edu 88956

Tracking

Entered by Date Memo
Anthony Franklin
Email

Public
Entered by Date Memo
Anthony Franklin Jan 24, 2020 10:53 AM 
Status changed from (2) Scheduled to (5) Completed
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Anthony Franklin Jan 24, 2020 10:53 AM 
Resolved - print to Microsoft pdf.
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Megan Thibeault Jan 23, 2020 10:36 AM 
Status changed from (1) Pending to (2) Scheduled
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Megan Thibeault Jan 23, 2020 10:35 AM 
****This is an email****
Hi Megan,

It wasn't a file, I was just trying to print what 
was on the webpage.

Amy

On Thu, Jan 23, 2020 at 10:30 AM UCS 
ServiceRequest  wrote:
Amy,

Downloading the file then printing it seems to 
work best. Would you still like me to create a 
ticket to have someone come by?

Thanks,
Megan

On Thu, Jan 23, 2020 at 10:29 AM Amy Harwell 
 wrote:
Hi Megan,

I opened Adobe Acrobat DC and it was already 
logged in. I was trying to print from a Firefox 
browser. The computer # is 20190536[Edit Inv].

I will likely be available tomorrow between 10am 
and 12pm. Will that time window work for you?

Thanks,

Amy

On Thu, Jan 23, 2020 at 10:25 AM UCS 
ServiceRequest  wrote:
Amy,

Can you open Adobe and make sure you are logged in 
using you email@wou.edu. If that doesn't fix the 
issue, what is your W# and when would you be 
available for a tech to come by?

Thanks,
Megan 

On Thu, Jan 23, 2020 at 10:23 AM Amy Harwell 
 wrote:
Hello,

I tried to print to Adobe PDF this morning and I 
got this error:


 Can you please advise?

Thank you,

Amy
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