Service Request Ticket - # 75267

Service Request Information

CONTACT Name Guy, Sybille   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 23, 2020 11:41 AM
Department The Research Institute Phone 88560
Location Email guys@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20160747[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 2KHBYF2 Description Dell Latitude E5470, i7-6600U, 2.6GHz
Serial No. 2KHBYF2 Location PDR

CPU Intel Core i7-6820HQ 6thGEN(Quad Core, 2.7GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; TRANSFER FROM W#20130445 Adobe Acrobat XI Pro(v.11) from P0093203, ASEBA - Child behavior checklist #620E - AGES l½-5 ASEBA- PC MODULE from VISA2016005674 ORDER9404 SEPT2016; VISA2018008604 expires 1-31-2020-SPSS Statistics Premium Faculty Pack from P01059751 til 12-31-2018( SPSS Statisticsv25, Amosv25 in,SamplePowerv3: see T:\Spss\SPSS2x_TRI TERM licensesStatisticsPremFacPack; IBM SPSS Modeler PersonalAuthUser Term license 11-30-16 to 11-29-2017 from P0102937 DEC2016 (9585)

Wired NIC D4:81:D7:95:52:C3


Wireless NIC A8:6B:AD:29:F7:2D

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact ucshelpdesk@wou.edu 88925

Tracking

Entered by Date Memo
Service Request Desk
Email

Public
Entered by Date Memo
Alix Karkanen Jan 23, 2020 01:19 PM 
Task reassigned to Service Request Desk.
 Add Attachment
Alix Karkanen Jan 23, 2020 01:19 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Alix Karkanen Jan 23, 2020 01:19 PM 
Called back, helped her unlock it over the phone!
 Add Attachment
Megan Thibeault Jan 23, 2020 12:09 PM 
Task reassigned to Katherine Reynoso.
 Add Attachment
Alix Karkanen Jan 23, 2020 11:41 AM 
Sybille can't seem to get her laptop off her 
docking station
 Add Attachment