Service Request Ticket - # 75268

Service Request Information

CONTACT Name Granger Ross, Crystal   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 23, 2020 12:41 PM
Department Student Health & Counseling Center Phone 88058
Location Email rossc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20130699[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 4622/DT Laser Printer
Serial No. D6X450465 Location PDR

Model 4622/DT Hostname hc-advil.wou.edu
Notes 1200dpi x 1200dpi (B&W), 1200sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, RJ-45 / 256MB Installed RAM / 768MB Maximum RAM / 1 Year Warranty IP:140.211.64.67 Ink/Toner Refill

Wired NIC 00:00:AA:D9:6C:58

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact franklina@wou.edu 88956

Tracking

Entered by Date Memo
Anthony Franklin
Email

Public
Entered by Date Memo
Anthony Franklin Jan 24, 2020 10:53 AM 
Status changed from (1) Pending to (5) Completed
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Anthony Franklin Jan 24, 2020 10:53 AM 
Restarted printer - working now.
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Alix Karkanen Jan 23, 2020 12:41 PM 
When Crystal tries to print, she gets an error 
saying 'printer status not available - default 
offline mode" It is the Advil printer in the front 
office
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