Service Request Ticket - # 75271

Service Request Ticket - # 75271

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Tankersley, Daniel	Date	Jan 24, 2020 09:12 AM
	Department	Creative Arts	Phone	89658
	Location		Email	tankersley@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20180311 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple 15.4in MacBook Pro w/ Touch Bar Silver #Z0V3
	Serial No.	C02XC0JRJGH8	Location	PDR
	CPU	Intel Core i9 8th Gen( 6-core 2.9GHZ)
	OS	MAC OS X 10.13 (High Sierra)	Software	MSDesktopEdOffice201*MAC XXXX2018007938; PRELOADED on laptop- Apple Pro bundle(includes Logic Pro, Final Cut Pro X, Motion 5, Compressor 4, & MainStage 3); TRANSFER FROM W#20140352: Adobe CC desktop(he is NAMED USER), AutoDesk for CA: Maya, Mudbox, Smoke and Flame (maybe AutoCAD for MAC?); Cycling 74 Max 8 Upgrade VISA2019010734 MARCH2020(via email);
	Wireless NIC	F0:18:98:46:EA:28
	Bluetooth NIC	F0:18:98:48:09:6A

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Dec 23, 2021 07:46 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Megan Thibeault	Nov 04, 2020 01:50 PM	Task reassigned to John Rushing.	Add Attachment
Megan Thibeault	Nov 04, 2020 01:50 PM	He needs to send in his laptop, he never replied to my last email this summer, just giving you the ticket in case he calls or emails while I'm out	Add Attachment
Megan Thibeault	Jul 21, 2020 10:45 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Jul 21, 2020 10:45 AM	**This is an outgoing email** Hi Daniel, We were just following up with you regarding a service request that we have for you. (#75271) Description: Macbook keyboard issue We were wondering if you have got this fixed or if you are able to part with your Macbook for us to send it in to get fixed. Thanks, Megan Thibeault	Add Attachment Public
Megan Thibeault	Mar 06, 2020 11:34 AM	Status changed from (7) Waiting for Contact to (4) On Hold	Add Attachment
Megan Thibeault	Mar 04, 2020 08:54 AM	**This is an email** No, I tried to do it once but they needed me to wait there for a very long time. Then I tried to schedule an appointment online, but their customer service website just went around in circles. At this point, the issue isn't as bad as it was. I think the dirt under the keyboard moved around or something, so it's not as big a problem. I would like to get it looked at before the Apple Care runs out. Can you tell me when that will be? Thanks.	Add Attachment
Megan Thibeault	Mar 04, 2020 07:35 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Mar 04, 2020 07:35 AM	**This is an outgoing email** Hi Daniel, We were just following up with you regarding a service request that we have for you. (#75271) Description: Macbook keyboard issue I was just wondering if you ever took your laptop into Apple? Thanks, Megan Thibeault	Add Attachment Public
Bradley Karkanen	Jan 27, 2020 11:50 AM	Task reassigned to Megan Thibeault.	Add Attachment
Bradley Karkanen	Jan 27, 2020 11:50 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Stephanie Magee	Jan 24, 2020 09:24 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Stephanie Magee	Jan 24, 2020 09:23 AM	coming in at 10	Add Attachment
Stephanie Magee	Jan 24, 2020 09:23 AM	**This is an email** Hi Stephanie, It happens in every application. The keyboard is clean on the outside. I just restarted the computer and it's still happening. I will bring it over at 10:00am, and I really, really need it back by 5pm, hopefully with a fix in place. Thanks!	Add Attachment
Stephanie Magee	Jan 24, 2020 09:13 AM	asked him to come in and if he tried troubleshooting	Add Attachment
Stephanie Magee	Jan 24, 2020 09:12 AM	Hello, My laptop (WOU # 20180311) recently started repeating/doubling keystrokes as I type. It's quite disruptive. I've read online that the issue is usually due to some dirt getting under the keys inside the laptop. If I bring it in this morning, could someone try to fix the issue by the end of the day today? It's very, very important to me to be able to use this computer over the weekend, as I have an extremely important task that involves a lot of typing. Thank you! Daniel	Add Attachment