Service Request Ticket - # 75273

Service Request Information

CONTACT Name Gardner, Tammy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 24, 2020 09:39 AM
Department Child Development Center Phone 88238
Location Email gardnert@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150776[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E5470, i7-6600U, 2.6GHz, 8GB Ram
Serial No. 30C5HC2 Location PDR

CPU Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2015004715

Wired NIC 28:F1:0E:0E:CD:BB


Wireless NIC 40:49:0F:06:28:6F

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Jan 24, 2020 04:48 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Stephanie Magee Jan 24, 2020 10:04 AM 
Please keep in contact wit her, it seems this has 
been an issue shes been dealing with
 Add Attachment
Stephanie Magee Jan 24, 2020 10:04 AM 
****This is an email****
No, I am here until 3:30 today.  Thanks.  It is 
no rush.  I have been living with it for weeks 
now.  I just finally have something I need to 
actually listen to.
Add Attachment
Stephanie Magee Jan 24, 2020 09:54 AM 
Task reassigned to Gino Salazar.
 Add Attachment
Stephanie Magee Jan 24, 2020 09:54 AM 
****This is an email****
No problem.  I had a previous request but I did 
not follow up.  There is no sound coming from 
the laptop or monitor, I use both.  I check the 
sound buttons and settings on both.  I am sure 
it is something dumb and obvious but I can not 
find it.
 Add Attachment
Stephanie Magee Jan 24, 2020 09:39 AM 
asked for more information on what the issue is 
and what shes troubleshooted with
Add Attachment
Stephanie Magee Jan 24, 2020 09:39 AM 
Hi,
I tried to resolve this but I am not the best.  
Could we please have someone stop by to look at 
my sound problem?

CDC 101A #20150776[Edit Inv]

Thanks.
 Add Attachment