Service Request Ticket

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Service Request Information

CONTACT	Name	Taylor-Winney, Jennifer	Date	Jan 24, 2020 04:40 PM
	Department	Health & Exercise Science	Phone	88923
	Location		Email	taylorj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190235 (opens in a new window)	Bldg/Room	RWEC 233
	Service Tag	6J3QPV2	Description	Latitude 7300 i5-8265U 13.3in non-touch Display
	Serial No.	6J3QPV2	Location	Jennifer Taylor-Winney, HEXS TT Assoc. Professor
	CPU	Intel Core i5-8265U 8thGen(Quad 1.6GHz, 6M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;
	Wireless NIC	38:00:25:FB:50:86
	AUX NIC	C8:F7:50:E4:B7:E6

TECHS	Submitted by	Katherine Reynoso	Contact	kreynoso15@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Tracking

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Mar 02, 2020 01:20 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Feb 27, 2020 01:18 PM	Took her laptop and dock back, will go over monday to do testing	Add Attachment
Gino Salazar	Feb 25, 2020 08:24 AM	Task reassigned to Gino Salazar.	Add Attachment
Megan Thibeault	Feb 24, 2020 08:31 AM	Task reassigned to Reggie Johnson.	Add Attachment
Gino Salazar	Feb 20, 2020 10:06 AM	I still can't get the laptop to make the noise	Add Attachment
Gino Salazar	Feb 18, 2020 08:52 AM	I also gave her a doc with it	Add Attachment
Gino Salazar	Feb 18, 2020 08:52 AM	Gave her laptop w20140481 temporarily while i work on her machine	Add Attachment
Gino Salazar	Feb 13, 2020 10:32 AM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Gino Salazar	Feb 13, 2020 10:02 AM	Taking her computer monday, giving her a loaner while I take it	Add Attachment
Gino Salazar	Feb 11, 2020 09:35 AM	Sent her an email about getting her a loaner so we can take her laptop because thats the only thing left to test	Add Attachment
Reggie Johnson	Feb 11, 2020 08:22 AM	Task reassigned to Gino Salazar.	Add Attachment
Alix Karkanen	Feb 06, 2020 02:02 PM	Issue persists	Add Attachment
Alix Karkanen	Feb 06, 2020 02:02 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Alix Karkanen	Feb 06, 2020 02:02 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Alix Karkanen	Feb 06, 2020 02:02 PM	Just turned her computer on, same issue. in until 2.	Add Attachment
Reggie Johnson	Feb 05, 2020 10:46 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Feb 04, 2020 03:46 PM	dropped of docking station and set it up with a different A/B usb cable	Add Attachment
Alix Karkanen	Feb 03, 2020 12:23 PM	**This is an email** They can get access to my office between 1:30- 3:30 today Jen	Add Attachment
Gino Salazar	Feb 03, 2020 09:21 AM	Take an A/b usb 3.0 cable	Add Attachment
Gino Salazar	Feb 03, 2020 09:20 AM	Task reassigned to Reggie Johnson.	Add Attachment
Gino Salazar	Feb 03, 2020 09:20 AM	Hey the dock is on my desk, can you please deliver this to her when you can? She is having a/b cable issues but I’m thinking it’s issues with laptop itself, can you try running dell command update? She will have her laptop	Add Attachment
Katherine Reynoso	Jan 31, 2020 05:07 PM	I brought back her monitor(back in her office) and dock separately and didn't make any noise(disconnecting/connecting). Checked new cords, both usb ports. Only seems to make the noise when everything is together not desperately.	Add Attachment
Katherine Reynoso	Jan 31, 2020 05:03 PM	Task reassigned to Gino Salazar.	Add Attachment
Katherine Reynoso	Jan 31, 2020 05:03 PM	I brought back her dock and charger. It's on Gino's desk. She wants back tomorrow morning after 9:00PM because that is when she arrives.	Add Attachment
Katherine Reynoso	Jan 24, 2020 04:40 PM	Her A/B cable is going bad. If it continues to make the noise, then will need to diagnose the dock.	Add Attachment