Service Request Ticket

Service Request Information

CONTACT	Name	Tankersley, Daniel	Date	Jan 27, 2020 12:28 PM
	Department	Creative Arts	Phone	89658
	Location		Email	tankersley@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20120612 (opens in a new window)	Bldg/Room	ITC 210
	Service Tag		Description	Epson Stylus Pro 3880 Large-Format Inkjet Printer #CA61201-VM
	Serial No.	LPJE031227	Location	Graphics Lab (replacing W#20090896)
	Model	CA61201-VM	Hostname	kandinski.wou.edu
	Notes	Includes as standard one Hi-Speed USB 2.0 (1.1 compatible) and one 10/100Base-T Ethernet port,Resolution 2880 x 1440 dpi; 1440 x 720 dpi; 720 x 720 dpi; 720 x 360 dpi; 360 x 360 dpi; 360 x 180 dpi, ¿Prints on virtually any type of cut-sheet media from 4 x 6 up to 17 x 22, 120 sheet paper feeder Mac Addr: 00:00:48:1F:6C:3C IP Addr: 140.211.114.60	Ink/Toner Refill
	Wired NIC	00:00:48:1F:6C:3C

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Jan 28, 2020 02:29 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Jan 28, 2020 02:29 PM	Worked with John. He was able to fix it on JAMF.	Add Attachment
Shandelle Plasker	Jan 28, 2020 02:27 PM	**This is an email** Hi Daniel, Two things, Kindinski is showing on all iMacs in ED 105. Thank you for letting us know that it was not showing up. I called in your Phaser 3260 printer. They think it might be the drum unit causing the issue which is what they are sending me. If that part does not fix the issue I will call it back in. I will contact you once the part has arrived. Shandelle	Add Attachment
Shandelle Plasker	Jan 28, 2020 07:08 AM	Task reassigned to Shandelle Plasker.	Add Attachment
Shandelle Plasker	Jan 28, 2020 07:07 AM	Task reassigned to John Rushing.	Add Attachment
Alix Karkanen	Jan 27, 2020 12:28 PM	**This is an email** Hello, I heard from Jen Bracy that one of the Epson inkjet printers in ED 105 should be on the local network. As far as I can tell, it is not added on any of the iMacs in the room (does not appear on the list of available printers). Could someone please make this printer accessible to the computers in the lab so we can use it? Thank you. Daniel	Add Attachment