Service Request Ticket - # 75292

Service Request Information

CONTACT Name Witwer, Kathy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 27, 2020 01:48 PM
Department Business/Economics Division Phone 88421
Location Email witwerk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20121250[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6430, IntelCore i7, 2.7GHz, 6M Cach
Serial No. G44GMX1 Location PDR

CPU Intel Core i7-3740QM(2.7GHz, 6M cache)


OS Windows 7 Pro, 64 bit Software Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0090649 downgraded to Pro Plus 2010

Wired NIC F0:1F:AF:29:76:6B


Wireless NIC 0C:84:DC:8E:34:B5


Bluetooth NIC 24:FD:52:34:F2:29

TECHS Submitted by Joe Collinsworth Contact jcollinsworth17@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
John Rushing Jun 18, 2020 02:41 PM 
Task reassigned to Self Resolved.
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John Rushing Jun 18, 2020 02:41 PM 
Status changed from (1) Pending to (5) Completed
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Joe Collinsworth Jan 27, 2020 01:51 PM 
20110159[Edit Inv] is the 990 in the same office that's on Win10 but 
needs to be GFA'd
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Joe Collinsworth Jan 27, 2020 01:48 PM 
This laptop was located in WEST 110 and it started making a 
crackling sound when turned on. Sent to PDR back in 
August and was supposed to get replaced. Was GFA can it 
be replaced? Two people use this office Javid Farjami and 
John Hasbrook
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