Service Request Ticket - # 75293

Service Request Ticket - # 75293

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Otto, Jenna	Date	Jan 27, 2020 02:03 PM
	Department	Health & Exercise Science	Phone	88908
	Location		Email	ottoj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160129 (opens in a new window)	Bldg/Room	RWEC 239
	Service Tag	20DZPD2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	20DZPD2	Location	Jenna Otto
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511; TRANSFER from W#20110888- Adobe Acrobat X Std from bundled with Fujitsu ScanSnap S1500 P0085009, Adobe CS6 Design & Web Premium
	Wired NIC	18:66:DA:1C:A5:5F

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Tracking

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Feb 03, 2020 08:26 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joe Collinsworth	Feb 03, 2020 08:26 AM	Delivered and setup. Got her scanner working, told her to call if she has any more issues we might give her a new graphics card	Add Attachment
Alix Karkanen	Feb 03, 2020 07:43 AM	Task reassigned to Joe Collinsworth.	Add Attachment
Gino Salazar	Jan 31, 2020 05:08 PM	It doesn't matter what condition its in if its at least loginable please deliver user is without a machine	Add Attachment
Gino Salazar	Jan 31, 2020 05:06 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Gino Salazar	Jan 31, 2020 05:06 PM	Imaging on stand up desk	Add Attachment
Gino Salazar	Jan 31, 2020 05:06 PM	Task reassigned to UCS Tech.	Add Attachment
Gino Salazar	Jan 31, 2020 04:20 PM	Task reassigned to Gino Salazar.	Add Attachment
Alix Karkanen	Jan 31, 2020 04:16 PM	now frozen	Add Attachment
Alix Karkanen	Jan 31, 2020 02:01 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Alix Karkanen	Jan 31, 2020 02:01 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Alix Karkanen	Jan 31, 2020 02:01 PM	Jenna just called back and said it happened again. Must not be the cables. Shes free all afternoon. Maybe take a look at 75348 if you're there?	Add Attachment
Reggie Johnson	Jan 27, 2020 03:39 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Jan 27, 2020 03:39 PM	Replaced vgacable with a new one and new adapter. I'm not sure what caused this to happen, it may be a graphics card issue since it happened to both monitors.	Add Attachment
Megan Thibeault	Jan 27, 2020 02:13 PM	Task reassigned to Reggie Johnson.	Add Attachment
Alix Karkanen	Jan 27, 2020 02:03 PM	Jenna called earlier today about her monitors going out all of a sudden. She got them to come back on again. She called again just now with the same issue, got them to work again but would like someone to come see what the problem is	Add Attachment