Service Request Ticket

Service Request Information

CONTACT	Name	St Clair, Kent	Date	Jan 27, 2020 02:09 PM
	Department		Phone	88813
	Location		Email	stclairk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130462 (opens in a new window)	Bldg/Room	ITC 009
	Service Tag		Description	Apple Mac Pro 3.7GHz Quad-Core Intel Xeon E5
	Serial No.	F5KLW0X4F9VM	Location	Hannah Warner
	CPU	3.7GHz Quad-core Intel Xeon E5, 10MB L3
	OS	MAC OS X 10.11 (El Capitan)	Software	MS Office 2011 Std for MAC from P0092900 [TRANSFER: Adobe CS6 Design &Web Prem from P0090067]; Fetch 5.7(free Ed license); Adobe CC201* subscription NamedUser(Kent St. Clair) FEB2017
	Wired NIC	70:CD:60:F3:7B:33
	Wired NIC	70:CD:60:F3:7A:1A
	Wireless NIC	18:AF:61:B8:8D:4C
	Bluetooth NIC	18:AF:61:B8:8D:4D

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Jan 29, 2020 08:53 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joe Collinsworth	Jan 29, 2020 08:53 AM	Reinstalled	Add Attachment
Joe Collinsworth	Jan 28, 2020 11:21 AM	Went by and he wasn't there	Add Attachment
Megan Thibeault	Jan 27, 2020 02:13 PM	Task reassigned to Joe Collinsworth.	Add Attachment
Megan Thibeault	Jan 27, 2020 02:12 PM	We have another task for this guy SR 75203 please do both at the same time!	Add Attachment
Alix Karkanen	Jan 27, 2020 02:09 PM	**This is an email** When I open it, it gives the the filezilla quit unexpectedly before launching 20130462 is my number	Add Attachment
Alix Karkanen	Jan 27, 2020 02:09 PM	**This is an email** My FTP application Filezilla is not working and I need to download photos from an FTP site. Please advise. Thanks!	Add Attachment