Service Request Ticket

Service Request Information

CONTACT	Name	Clark, Amy	Date	Jan 28, 2020 08:56 AM
	Department	Registrar’s Office	Phone	88187
	Location		Email	clarkaj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160673 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	B2S7RF2	Description	Dell Latitude E7270 (i5-6300U, 8GB RAM 256HD)
	Serial No.	B2S7RF2	Location	PDR
	CPU	Intel Core i5-6300U (Dual Core, 2.4GHz, 3MB cache)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; DegreeWorks(banner) for RegOffice; PL SQL Developer;
	Wired NIC	D4:81:D7:59:42:4A
	Wireless NIC	34:F3:9A:D6:F3:53

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	ucsnetwork@wou.edu	88154

Entered by	Date	Memo
Network Support			Email Public
Entered by	Date	Memo
Brittany Franklin	Jan 28, 2020 10:28 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brittany Franklin	Jan 28, 2020 10:28 AM	Called her and it's working now, no further help needed.	Add Attachment
Alix Karkanen	Jan 28, 2020 08:56 AM	Amy is trying to sign in, but Portal is taking forever to load, and the Duo app is also taking forever to load, so by the time she gets the push it tells her its timed out. She's in a meeting until 10.	Add Attachment