Service Request Ticket - # 75305

Service Request Ticket - # 75305

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Service Request Information

CONTACT	Name	Tankersley, Daniel	Date	Jan 28, 2020 10:57 AM
	Department	Creative Arts	Phone	89658
	Location		Email	tankersley@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20190540 (opens in a new window)	Bldg/Room	SSC 202N
	Service Tag		Description	Xerox Phaser 3260DNI Wireless Mono Laser Printer
	Serial No.	K8A265719	Location	Daniel Tankersley
	Model	3260/DNI	Hostname
	Notes	up to 29 ppm Maximum print resolution: 600 x 600 dpi (up to 4800 x 600 enhanced image quality) Black Print Quality, 50sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, Wireless capable, 1 year warranty, PCL 5e emulation, PCL 6 emulation, PostScript 3 support and Mobile printing: Apple AirPrint, Xerox PrintBack; USB LOCAL PRINTER !!RMA REPLACED by NEW MODEL B210/DNI W#20190846 assigned to replacement!!	Ink/Toner Refill	Standard Capacity Print Cartridge: 1,500 pages 106R02775 High Capacity Print Cartridge: 3,000 pages 106R02777 Drum Cartridge: 10,000 pages*** 101R00474
	Wired NIC	9C:93:4E:3C:DD:34

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Tracking

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Feb 07, 2020 10:27 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Shandelle Plasker	Feb 07, 2020 10:27 AM	Drum Cartridge has been installed. Fixed both issues.	Add Attachment
Shandelle Plasker	Feb 04, 2020 01:48 PM	Status changed from (3) Order in Process to (7) Waiting for Contact	Add Attachment
Shandelle Plasker	Feb 04, 2020 01:48 PM	**This is an email** Hi Daniel, I have received the drum cartridge for your 3260 printers. When would be a good time to come down and install it. Shandelle	Add Attachment
Shandelle Plasker	Jan 28, 2020 02:26 PM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Shandelle Plasker	Jan 28, 2020 02:26 PM	**This is an email** Hi Daniel, Two things, Kindinski is showing on all iMacs in ED 105. Thank you for letting us know that it was not showing up. I called in your Phaser 3260 printer. They think it might be the drum unit causing the issue which is what they are sending me. If that part does not fix the issue I will call it back in. I will contact you once the part has arrived. Shandelle	Add Attachment
Alix Karkanen	Jan 28, 2020 10:57 AM	**This is an email** Hello, This is regarding WOU # 20190540. I just got around to setting up this Xerox printer in my office (ED 202N). It has two issues. The print quality is very bad (fainty and patchy). It also makes a lot of weird clicking sounds, like static electricity crackles. I will be around pretty much all day in my office if someone can come take a look. Thanks! Danie	Add Attachment