Service Request Ticket

Service Request Information

CONTACT	Name	Dantas-Whitney, Maria	Date	Jan 28, 2020 11:06 AM
	Department	College of Education	Phone	88636
	Location		Email	dantasm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20131016 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25MR20ZF8J7	Location	PDR 2023 Giveaway
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.9 (Mavericks)	Software	MS Office 2011 Std for MAC from P0094155, Screemflow v4.5; CAMTASIA for Mac v3 VISA2017007245 MARCH2018;
	Wired NIC	68:5B:35:D4:26:20
	Wireless NIC	88:63:DF:8C:13:65
	Bluetooth NIC	88:63:DF:8C:13:66

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Jan 28, 2020 12:24 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Jan 28, 2020 12:24 PM	Finished.	Add Attachment
Megan Thibeault	Jan 28, 2020 11:57 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Alix Karkanen	Jan 28, 2020 11:07 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Alix Karkanen	Jan 28, 2020 11:06 AM	**This is an email** If you can come over right now, she is in the office and it would be ideal! Thanks, Maria	Add Attachment
Alix Karkanen	Jan 28, 2020 11:06 AM	**This is an email** Hello, Dr. Alba Guerrero Diaz (guerrerodiaza@mail.wou.edu) is a new Visiting Scholar in the College of Education. Her office is RWEC 262, and she is using the desk with the Mac computer on the left hand side of the office. We would like to request that you add her as an administrator on her computer. Thank you for your help,	Add Attachment