Service Request Ticket - # 75315

Service Request Ticket - # 75315

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Plasker, Shandelle	Date	Jan 28, 2020 02:40 PM
	Department	University Computing Solutions	Phone	14018
	Location		Email	peppers@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20130435 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8870/DNM Printer (with PagePack)
	Serial No.	XFL140431E	Location	PDR 2023 Giveaway
	Model	ColorQube 8870	Hostname	ctl-printer.wou.edu / ctl-printer
	Notes	Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord PAGEPACK PRINTER(non- student) IP: 140.211.118.16 Metered Pin: 5161	Ink/Toner Refill	Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783
	Wired NIC	9C:93:4E:30:CD:6A

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Tracking

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Feb 03, 2020 08:19 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Jan 31, 2020 12:53 PM	Task reassigned to Shandelle Plasker.	Add Attachment
Peter Puettmann	Jan 31, 2020 12:53 PM	done its at your desk!	Add Attachment
Megan Thibeault	Jan 31, 2020 08:02 AM	Task reassigned to Peter Puettmann.	Add Attachment
Shandelle Plasker	Jan 31, 2020 07:56 AM	Priority changed from (2) High Priority to (3) Priority.	Add Attachment
Shandelle Plasker	Jan 31, 2020 07:56 AM	Priority changed from (2) High Priority to (3) Priority.	Add Attachment
Shandelle Plasker	Jan 31, 2020 07:56 AM	Please pick up this machine and put it on my desk.	Add Attachment
Shandelle Plasker	Jan 31, 2020 07:55 AM	Contact changed from Daniel Tankersley to Shandelle Plasker.	Add Attachment
Shandelle Plasker	Jan 29, 2020 10:59 AM	CTL choose to not re new their warranty on this machine. Needs to be picked up for PDR.	Add Attachment
Joseph Tavares	Jan 28, 2020 07:18 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Joseph Tavares	Jan 28, 2020 07:18 PM	Dan called in on Tues night saying he had run out of printing options in his building/office, each of the 3 printers he tried had various issues. I told him I would bump this tickets priority so someone can hopefully get a printer near him working again soon.	Add Attachment
Lourdes Salazar	Jan 28, 2020 02:40 PM	**This is an email** Hi! I have another printer issue. This one is WOU # 20130435. It has a jam I don't know how to clear, and is also very low on black. Located in ED 202J. Thanks! Daniel	Add Attachment