Service Request Ticket

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Service Request Information

CONTACT	Name	Breyer, Thomas	Date	Jan 29, 2020 08:03 AM
	Department	Student Health & Counseling Center	Phone	88873
	Location		Email	breyert@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20120566 (opens in a new window)	Bldg/Room	SHCC 117
	Service Tag	FK43BW1	Description	Dell Latitude E6430s 2.9GHz, 4M cache
	Serial No.	fk43bw1	Location	for use with Medicat software ( with Tom Bryer )
	CPU	Intel Core i7-3520M Processor (2.9GHz, 4M cache)
	OS	Windows 10 Enterprise 64bit	Software	Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0088157 downgraded to Pro Plus 2007
	Wired NIC	D4:BE:D9:88:08:8C
	Wireless NIC	60:67:20:D3:03:44
	Bluetooth NIC	20:16:D8:91:AE:F3

TECHS	Submitted by	Joe Collinsworth	Contact	jcollinsworth17@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Jul 31, 2020 08:22 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Peter Puettmann	Jul 31, 2020 08:22 AM	returned!	Add Attachment
Peter Puettmann	Jul 29, 2020 09:10 AM	2pm delivery today	Add Attachment
Peter Puettmann	Jul 29, 2020 08:27 AM	**This is an outgoing email** Hi Thomas, We were just following up with you regarding a service request that we have for you. (#75317) Description: Update laptop to Windows 10 Your computer is now ready for to be delivered back to you! Thanks for being so patient during this process. When would be a good time for us to meet? I can meet you any day from Monday-Thursday, 8am-5pm. If you need to make something work on a Friday, we can make that happen too. Let me know whats best, have a great day! Thanks, Peter P, UCS Student Tech	Add Attachment Public
Peter Puettmann	Jul 21, 2020 11:30 AM	gonna run updates and contact user for pickup	Add Attachment
Peter Puettmann	Jul 21, 2020 11:29 AM	still there in outbox.	Add Attachment
Megan Thibeault	Jul 21, 2020 09:22 AM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Jul 21, 2020 09:22 AM	Is this still in the outbox?	Add Attachment
Bradley Karkanen	Jun 23, 2020 03:17 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
John Rushing	Jun 09, 2020 02:17 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Shandelle Plasker	May 05, 2020 04:32 PM	Task reassigned to John Rushing.	Add Attachment
Shandelle Plasker	May 05, 2020 04:32 PM	Thomas is going to call SRD on Wednesday to schedule a time to pick this up on Wednesday. This is located in the inbox. Does need to be hard wired and Wifi needs to be setup.	Add Attachment
Shandelle Plasker	Apr 23, 2020 03:01 PM	Task reassigned to Shandelle Plasker.	Add Attachment
Shandelle Plasker	Apr 23, 2020 03:01 PM	He will be in next Wednesday and would like his machine back.	Add Attachment
Joe Collinsworth	Mar 16, 2020 12:53 PM	I checked and it was still installed and worked for me, want to test with him this week	Add Attachment
Joe Collinsworth	Mar 12, 2020 08:19 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Joe Collinsworth	Feb 06, 2020 10:21 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joe Collinsworth	Feb 06, 2020 10:21 AM	Done	Add Attachment
Joe Collinsworth	Feb 06, 2020 09:55 AM	Got everything installed just need to license it	Add Attachment
Joe Collinsworth	Feb 05, 2020 02:25 PM	Need to install .net 2.0 and sql 2008 in order to get this to run	Add Attachment
Joe Collinsworth	Feb 05, 2020 09:05 AM	**This is an outgoing email** Hi Thomas, Sorry I missed you yesterday. I'll be over this afternoon to work on getting this setup	Add Attachment Public
Joe Collinsworth	Feb 03, 2020 01:24 PM	Left vm	Add Attachment
Joe Collinsworth	Feb 03, 2020 12:42 PM	Had to image it. Finished now, installing base apps	Add Attachment
Joe Collinsworth	Jan 30, 2020 09:52 AM	Started upgrade	Add Attachment
Joe Collinsworth	Jan 29, 2020 08:05 AM	**This is an outgoing email** Hi Thomas, I need some additional information regarding service request #75317 Description: Update laptop to Windows 10 It looks like there is a laptop in SHCC 117 that is still on Windows 7 with the inventory number W20120566, I know we upgraded most of those laptops over the summer but I don't remember seeing this one. If you know anything about this let me know and I'll get started on the upgrade. Thank you Joe	Add Attachment Public