Service Request Ticket

Service Request Information

CONTACT	Name	Singson, Beeb	Date	Jan 29, 2020 09:51 AM
	Department	Natural Science Division	Phone	89274
	Location		Email	singsonb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20190069 (opens in a new window)	Bldg/Room	NS 115
	Service Tag	1CF34Y2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	1CF34Y2	Location	NS115 GEN Science Lab Station #
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2019009325;
	Wired NIC	E4:54:E8:5A:72:A2

TECHS	Submitted by	Katherine Reynoso	Contact	kreynoso15@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Feb 10, 2020 11:10 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Feb 10, 2020 11:10 AM	delivered and looking goood	Add Attachment
Peter Puettmann	Feb 07, 2020 10:14 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Megan Thibeault	Feb 05, 2020 10:35 AM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Jan 29, 2020 01:32 PM	At Peter's desk	Add Attachment
Megan Thibeault	Jan 29, 2020 01:30 PM	You have successfully submitted request SR1012726498.	Add Attachment
Peter Puettmann	Jan 29, 2020 01:24 PM	Task reassigned to Megan Thibeault.	Add Attachment
Peter Puettmann	Jan 29, 2020 01:23 PM	putting on your desk. LMK if it should go somewhere else	Add Attachment
Peter Puettmann	Jan 29, 2020 01:22 PM	this will need to be warrantied	Add Attachment
Katherine Reynoso	Jan 29, 2020 09:51 AM	I came in and it was saying dead hardrive ( I have a picture). I did another test and it was working? Maybe do the longer test.	Add Attachment