Service Request Ticket - # 75325

Service Request Information

CONTACT Name DeVoe, Cinda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 29, 2020 11:13 AM
Department College of Liberal Arts and Sciences Phone 88206
Location Email devoec@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20190629[Edit Inv] (opens in a new window) Bldg/Room NS 021
Service Tag Description Xerox VersaLink B400/DN Monochrome Laser Printer
Serial No. 6HB020299 Location On counter in Entryway Annex area

Model B400/DN Hostname ns-electron
Notes 47 ppm -monthly duty cycle: recommended up to 12,000 pages and max up to 110,000; -max RES. 1200 x 1200 dpi (enhanced) -Standard two sided output(duplexing) - std paper capacity 700 sheets (optional extra tray) -Sm.-med. workgroup, Best for work teams of 3 to 15 users -Memory 2GB standard; IP: Ink/Toner Refill

Wired NIC 9C:93:4E:AB:94:CB

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Jan 29, 2020 04:11 PM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Jan 29, 2020 04:11 PM 
connected 3 printers
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Lourdes Salazar Jan 29, 2020 11:15 AM 
Task reassigned to Reggie Johnson.
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Lourdes Salazar Jan 29, 2020 11:13 AM 
****This is an email****
Hello,
Sorry, so it’s the NS-Copier in room 102
and the printer is #20190629[Edit Inv]
 
Thank you
From: UCS ServiceRequest  
Sent: Wednesday, January 29, 2020 10:44 AM
To: Cinda DeVoe 
Subject: Re: Printer Connection
 
Cinda,
 
Can I get the WOU# on both the computer and 
printer please?
 
Thank you,
Lourdes
 
On Wed, Jan 29, 2020 at 10:34 AM Cinda DeVoe 
 wrote:
Hello,
I have been trying to help Dr. Haberman connect 
her laptop to our printers, but I haven’t been 
much help.  She has a MAC.
Can someone please come over and help me?  I am 
here all day and can let you into her room.
 
Her room number is NS001
 
ID# 20161080[Edit Inv]
 
Thank you very much,
Cinda
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