Service Request Ticket

Service Request Information

CONTACT	Name	Shrestha, Uma	Date	Jan 29, 2020 02:37 PM
	Department	Humanities Division	Phone	88377
	Location		Email	shrestu@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20170260 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag	4CQNHL2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	4CQNHL2	Location	Emergency Lab Shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:0B:C1:6A

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Jan 29, 2020 04:39 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Alix Karkanen	Jan 29, 2020 04:39 PM	Task reassigned to Joe Collinsworth.	Add Attachment
Joe Collinsworth	Jan 29, 2020 03:18 PM	I checked her browser history and found that cisco had blocked a site this morning. None of her info was compromised. Ran a sophos scan	Add Attachment
Alix Karkanen	Jan 29, 2020 02:40 PM	Pete helped this morning, joe went to fix it just now.	Add Attachment
Alix Karkanen	Jan 29, 2020 02:37 PM	Uma says that someone came by around 9:45 (there is no ticket) to help with an error saying that her computer was compromised. She was told that they would come back at around 2:10 but no one ever did. She does not know who the tech was. Joe mentioned that it might have been Reggie?	Add Attachment