Service Request Ticket - # 75333

Service Request Information

CONTACT Name Gormally, Keegan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 30, 2020 09:56 AM
Department Student Success & Advising Office Phone 88083
Location Email gormallyk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20171061[Edit Inv] (opens in a new window) Bldg/Room ITC 002
Service Tag CSSDRP2 Description Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
Serial No. CSSDRP2 Location Emergency Lab Shelf

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2017006552; [TRANSFERRED from W#20091321 Camtasia Studio Academic Electronic Version 7.1 WIN VISA2011002956, CyberLink PowerDirector Deluxe v10 from VISA2011002959]

Wired NIC 54:BF:64:5D:26:3F

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Feb 11, 2020 09:36 AM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar Feb 11, 2020 09:36 AM 
His webcam is back up and running!
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Megan Thibeault Jan 30, 2020 09:57 AM 
Task reassigned to Gino Salazar.
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Megan Thibeault Jan 30, 2020 09:56 AM 
Priority changed from (3) Priority to (2) High Priority.
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Megan Thibeault Jan 30, 2020 09:56 AM 
****This is an email****
Hi Megan,

Have you noticed that some of the video conference 
Dell monitors don't fully work in Windows? Today I 
was giving a WebEx demo to Keegan Gormally in 
Advising (AC 123) and although he has a monitor 
with integrated camera, the WebEx plugin did not 
see a camera (or microphone). Is this something a 
tech can help Keegan with? The computer is 
20171061[Edit Inv]

Thank you.
-Tom
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