Service Request Ticket

Service Request Information

CONTACT	Name	Barnes, Marion	Date	Jan 30, 2020 10:41 AM
	Department	Strategic Communications & Marketing	Phone	89329
	Location		Email	barnesm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150652 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	20X5GC2	Description	Dell Latitude E7270 (i5-6300U, 8GB RAM 256HD)
	Serial No.	20X5GC2	Location	PDR 2023 Giveaway
	CPU	Intel Core i5-6300U (Dual Core, 2.4GHz, 3MB cache)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2015004715
	Wired NIC	28:F1:0E:05:C2:56
	Wireless NIC	E4:B3:18:56:A0:E0
	Bluetooth NIC	E4:B3:18:56:A0:E4

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Jan 30, 2020 04:49 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Jan 30, 2020 04:48 PM	Set her up with monitor 20091422, updated inventory.	Add Attachment
Megan Thibeault	Jan 30, 2020 10:44 AM	Task reassigned to Reggie Johnson.	Add Attachment
Megan Thibeault	Jan 30, 2020 10:41 AM	**This is an email** Yep 20160677 On Thu, Jan 30, 2020 at 10:21 AM UCS ServiceRequest wrote: Do you have a dock as well? On Thu, Jan 30, 2020 at 10:20 AM Marion Barnes wrote: My computer is 20150652. Monitor 20160674. On Thu, Jan 30, 2020 at 10:10 AM UCS ServiceRequest wrote: Marion, Can you provide us with the W# of the equipment you currently have? Thanks, Megan On Thu, Jan 30, 2020 at 10:01 AM Marion Barnes wrote: I'd like to add a second monitor to my desk, please. Let me know what additional info you need! Thanks, Marion	Add Attachment