Service Request Ticket - # 75339

Service Request Information

CONTACT Name Erickson, Kimberly   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 30, 2020 12:07 PM
Department Humanities Division Phone
Location Email ericksonk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20120305[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8570/DT Color Printer
Serial No. XFN137012 Location PDR

Model 8570/DT Hostname hum3.wou.edu
Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 2X525 Letter/Legal Input Tray, Two-Sided Printing, IP: 140.211.76.56 Ink/Toner Refill

Wired NIC 00:00:AA:D7:76:2E

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Jan 31, 2020 09:54 AM 
Status changed from (7) Waiting for Contact to (5) Completed
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Shandelle Plasker Jan 31, 2020 09:54 AM 
****This is an email****
Dear Shandelle,

Yes, I did that. It started working again.  It 
also self cleaned, so maybe that was the 
problem.

Thank you,
Kimberly
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Shandelle Plasker Jan 31, 2020 08:12 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Shandelle Plasker Jan 31, 2020 08:12 AM 
****This is an email****
Hi Kimberly,
I looked into Hum3 and nothing is stuck in its 
queue. Can you please reboot the machine to see 
if that fixes your issue?

Shandelle
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Alix Karkanen Jan 30, 2020 12:07 PM 
Kim thinks that the queue for 20120305[Edit Inv] needs to be 
cleared, it keeps saying 'processing'.
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