Service Request Ticket - # 75342

Service Request Ticket - # 75342

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Boyson, Tracy	Date	Jan 30, 2020 01:22 PM
	Department	Behavioral Sciences Division	Phone	8987
	Location		Email	boysont@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160964 (opens in a new window)	Bldg/Room	SSC 238
	Service Tag	159YKH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	159YKH2	Location	Don Kraus, NTT Computer Science
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511;
	Wired NIC	50:9A:4C:46:0B:0D

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Tracking

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Feb 13, 2020 05:57 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Shandelle Plasker	Feb 13, 2020 05:57 PM	**This is an email** I am good, but thanks, as I am able to print to another printer that is color (which I do very infrequently :)	Add Attachment
Shandelle Plasker	Feb 12, 2020 02:06 PM	**This is an email** Hi Don, Just wondering if you still need help with this issue? I never heard back from the previous email I sent. Shandelle	Add Attachment
Shandelle Plasker	Jan 31, 2020 03:00 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Shandelle Plasker	Jan 31, 2020 03:00 PM	**This is an email** Hi Don, I went down and realized you have a PC machine. PC machines are profile-based so I will need you there and logged into your account to fix the issue. Let me no a good day and time for you and I will come down. Shandelle	Add Attachment
Shandelle Plasker	Jan 31, 2020 02:58 PM	**This is an email** I am not in my office today, please feel free to have access to the computer. I am able to print to the other printers so I am fine if this can wait as well. Don	Add Attachment
Shandelle Plasker	Jan 31, 2020 12:14 PM	**This is an email** Hi Don, I have received a service request about a printing issue you are having. I was wondering if you had time today for me to come down and look at it. Thank you,Shandelle	Add Attachment
Alix Karkanen	Jan 30, 2020 01:22 PM	**This is an email** Printing from computer, print never prints, but the jobs list on the printer says its complete with 0 prints The printer is in my office OED 225, I'm here until 4:20	Add Attachment
Alix Karkanen	Jan 30, 2020 01:22 PM	**This is an email** Hi UCS, Would you please help troubleshoot this issue? Don Kraus in OED 238 WOU #20160964 is having trouble printing to THREESISTER-CS-Python W#20160432. Tracy Boyson	Add Attachment