Service Request Ticket - # 75345

Service Request Information

CONTACT Name Phillips, Alan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 30, 2020 04:11 PM
Department University Computing Solutions Phone 88862
Location Email phillipsa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190856[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag 6RM7YY2 Description Latitude 7300 i5-8265U 13.3in non-touch Display
Serial No. 6RM7YY2 Location Loaner Shelf

CPU Intel Core i5-8365U 8thGen(Quad 1.6GHz, 6M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;

Wireless NIC 4C:1D:96:9A:7E:C8


Bluetooth NIC 4C:1D:96:9A:7E:CC


AUX NIC 98:E7:43:D5:DE:4E

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Feb 06, 2020 12:18 PM 
Status changed from (6) Ready to Deliver to (5) Completed
 Add Attachment
Katherine Reynoso Feb 05, 2020 04:46 PM 
Brought it back.
 Add Attachment
Katherine Reynoso Feb 05, 2020 04:16 PM 
Delivered. He said that he would bring in the old 
laptop by 5 today.
 Add Attachment
Megan Thibeault Feb 05, 2020 02:27 PM 
Task reassigned to Katherine Reynoso.
 Add Attachment
Megan Thibeault Feb 05, 2020 02:27 PM 
Laptop is in the bag in 008, can you go take this to Alan, have him hardwire log in and get is old laptop to bring back that is on Win 7
 Add Attachment
Megan Thibeault Feb 05, 2020 12:07 PM 
This afternoon
 Add Attachment
Megan Thibeault Feb 05, 2020 08:39 AM 
Status changed from (1) Pending to (6) Ready to Deliver
 Add Attachment
Megan Thibeault Feb 05, 2020 08:34 AM 
****This is an outgoing email****
Hi Alan,

We were just following up with you regarding a service request that we have for you.  (#75345)

Description: NEW EQUIP SETUP: Latitude 7300 i5-8265U 13.3in W#20190856[Edit Inv] to replace WIN7 W#20120665[Edit Inv] for HOME USE

We have your new laptop ready for you, let me know when you would like to get it delivered. 

Thanks,
Megan Thibeault
 Add Attachment
Public
Megan Thibeault Feb 04, 2020 03:03 PM 
Task reassigned to Megan Thibeault.
 Add Attachment
Tricia Flaherty Jan 30, 2020 04:18 PM 
this is on inventory counter shelf in ITC008 with NEW 
EQUIP Setup form
 Add Attachment
Tricia Flaherty Jan 30, 2020 04:11 PM 
W#20190856[Edit Inv] is new laptop to replace old Win7 laptop 
W#20120665[Edit Inv] that Alan Phillips uses for work from home 
and travel use
Add Attachment