Service Request Ticket

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Service Request Information

CONTACT	Name	Campbell, Carson	Date	Jan 31, 2020 09:48 AM
	Department	Legal	Phone	88141
	Location		Email	campbellcg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170826 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	5GBSJM2	Description	Dell Latitude 5480, i7-7600U, 2.8GHz dual core
	Serial No.	5GBSJM2	Location	PDR
	CPU	Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552;
	Wired NIC	D8:9E:F3:FE:08:B4
	Wireless NIC	00:21:6A:F6:B2:A6
	Bluetooth NIC	00:21:6A:F6:B2:AA

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Feb 04, 2020 02:43 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
John Rushing	Feb 04, 2020 02:43 PM	Marlee and I ran some test to determinate that the email just needs removed from the Public record email account. She is removing them now.	Add Attachment
Alix Karkanen	Feb 04, 2020 10:27 AM	Status changed from (5) Completed to (2) Scheduled	Add Attachment
Alix Karkanen	Feb 04, 2020 10:17 AM	Task reassigned to John Rushing.	Add Attachment
Alix Karkanen	Feb 04, 2020 10:17 AM	**This is an email** Dear UCS, Yesterday, we had some help getting Carson’s publicrecords@mail.wou.edu secondary email account working. I think, however, that Carson’s entire regular email copied over to the public records email account. Can we correct this? There is much of Carson’s email that is privileged and should not be maintained in the public records account. Thanks so much! Marlee Marlee Richter	Add Attachment
Joe Collinsworth	Feb 03, 2020 03:36 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joe Collinsworth	Feb 03, 2020 03:36 PM	Resynced and checked his storage settings, everything looks good	Add Attachment
Joe Collinsworth	Feb 03, 2020 03:35 PM	Task reassigned to Joe Collinsworth.	Add Attachment
Megan Thibeault	Feb 03, 2020 09:20 AM	Task reassigned to John Rushing.	Add Attachment
Megan Thibeault	Feb 03, 2020 09:20 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Joe Collinsworth	Feb 03, 2020 09:02 AM	Task reassigned to UCS Tech.	Add Attachment
Joe Collinsworth	Feb 03, 2020 09:01 AM	Outlook might have run out of space because not enough was allocated during the migration	Add Attachment
Joe Collinsworth	Feb 03, 2020 09:01 AM	He'll be in later today	Add Attachment
Stephanie Magee	Feb 03, 2020 07:50 AM	Task reassigned to Joe Collinsworth.	Add Attachment
Stephanie Magee	Jan 31, 2020 09:48 AM	302 ADMIN	Add Attachment
Stephanie Magee	Jan 31, 2020 09:48 AM	**This is an email** Dear UCS Help Desk, Carson has been experiencing repeated difficulties with his Outlook. When he starts his computer is goes to a message that Outlook was unable to open properly and requests opening in safe mode. This has happened multiple times. Could someone come over today to look at it? Thank you! Marlee Marlee Richter	Add Attachment