Service Request Ticket

Service Request Information

CONTACT	Name	Keulks, Gavin	Date	Feb 03, 2020 01:02 PM
	Department	Humanities Division	Phone	88519
	Location		Email	keulksg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140353 (opens in a new window)	Bldg/Room	APSC 210
	Service Tag		Description	Apple MacBook Pro 13-inch w/ Retina Display #Z0RA
	Serial No.	C02NN0RPG3QR	Location	Gavin Keulks
	CPU	Intel Core i7(3.0GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.10 (Yosemite)	Software	Microsoft Office for MAC 2011 from P0095927
	Wired NIC	00:08:E3:FF:FC:04
	Wireless NIC	6C:40:08:B4:F5:80
	Bluetooth NIC	6C:40:08:B4:F5:81

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Feb 04, 2020 10:56 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Feb 04, 2020 10:56 AM	I installed Office 2019 through JAMF.	Add Attachment
Reggie Johnson	Feb 04, 2020 08:23 AM	Task reassigned to John Rushing.	Add Attachment
Reggie Johnson	Feb 03, 2020 02:56 PM	Talked to John and he said to connect the laptop to jamf and run ms office 2019 from self service. Gavin is in class but will call after he is out.	Add Attachment
Reggie Johnson	Feb 03, 2020 01:50 PM	Gavin installed MacOs catalina on his laptop so no apps are working and the cpu is not connected to jamf. I told him we should reimage the laptop but he wants to stay on Catalina and doesn't want to reimage.	Add Attachment
Megan Thibeault	Feb 03, 2020 01:04 PM	Task reassigned to Reggie Johnson.	Add Attachment
Alix Karkanen	Feb 03, 2020 01:02 PM	Gavin needs someone to come over and sign in with the admin credentials so he can update Microsoft	Add Attachment