Service Request Ticket

Service Request Information

CONTACT	Name	Addington, Aislinn	Date	Feb 04, 2020 08:03 AM
	Department	Abby’s House	Phone	89657
	Location		Email	addingtona@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190463 (opens in a new window)	Bldg/Room	WEL Food Pantry
	Service Tag	8QG92Z2	Description	Dell Chromebook 14 3400 non-touch laptop
	Serial No.	8QG92Z2	Location	Food Pantry, order contact Aislinn Addington
	CPU	Intel Celeron N4000(2 core, 2.6GHz,4M Cache, 6W)
	OS	Chrome OS	Software	Google Chrome Management Console license, ED UCS2019009779;
	Wireless NIC	50:E0:85:B4:5D:93
	USB Dongle NIC	9C:EB:E8:D3:D5:7F

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Feb 05, 2020 11:22 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Feb 05, 2020 11:22 AM	This is all locked up!	Add Attachment
Katherine Reynoso	Feb 05, 2020 09:39 AM	They don't open until 12:00PM. but go ahead and call to go ahead and get the task done.	Add Attachment
Katherine Reynoso	Feb 05, 2020 09:38 AM	Task reassigned to Gino Salazar.	Add Attachment
Megan Thibeault	Feb 04, 2020 02:40 PM	please update inventory	Add Attachment
Megan Thibeault	Feb 04, 2020 02:40 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Gino Salazar	Feb 04, 2020 09:48 AM	It's in the safe	Add Attachment
Gino Salazar	Feb 04, 2020 09:48 AM	Unlocked it so now she will hit us up later in the day when she wants us to hook it back up. Megan and Shandelle have access to the key when you need it.	Add Attachment
Gino Salazar	Feb 04, 2020 08:36 AM	Trying to figure out the situation with the key, was told Tricia has it	Add Attachment
Alix Karkanen	Feb 04, 2020 08:03 AM	The food pantry has a Chromebook that is locked onto a table and they need it unlocked as they are moving today!	Add Attachment