Service Request Ticket

Service Request Information

CONTACT	Name	Miller, Nick	Date	Feb 04, 2020 01:15 PM
	Department	Business Services	Phone	88166
	Location		Email	millerna@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20180111 (opens in a new window)	Bldg/Room	WEL
	Service Tag	D77FRQ2	Description	Dell Latitude 5490 8th Gen i7-8650U 1.9GHZ quad
	Serial No.	D77FRQ2	Location	Nick Miller
	CPU	Intel Core i7-8650U(Quad,8M Cache,1.9GHz,15W,vPro)
	OS	Unknown	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938; PL SQL Developer;
	Wired NIC	E4:B9:7A:06:1F:14
	Wireless NIC	3C:6A:A7:89:FA:1C
	Bluetooth NIC	3C:6A:A7:89:FA:20

TECHS	Submitted by	Tom Groves	Contact	grovest@wou.edu	88920
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Feb 05, 2020 09:02 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Joe Collinsworth	Feb 05, 2020 09:02 AM	Delivered and setup	Add Attachment
Shandelle Plasker	Feb 05, 2020 07:34 AM	Task reassigned to Joe Collinsworth.	Add Attachment
Megan Thibeault	Feb 05, 2020 07:28 AM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Megan Thibeault	Feb 05, 2020 07:27 AM	**This is an email** I guess first thing. I have a wagon packed with everything but the laptop & monitors etc.	Add Attachment
Megan Thibeault	Feb 04, 2020 01:30 PM	Please make sure to update inventory	Add Attachment
Megan Thibeault	Feb 04, 2020 01:30 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Megan Thibeault	Feb 04, 2020 01:30 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Megan Thibeault	Feb 04, 2020 01:30 PM	Task reassigned to UCS Tech.	Add Attachment
Tom Groves	Feb 04, 2020 01:15 PM	Nick Miller from UCS asked me about how to move his computer and phone to a new location. Nick is moving from ITC 004 to the south east corner of AD 101E tomorrow, 2/05. His workstation is V20180111.	Add Attachment