Service Request Ticket - # 75383

Service Request Information

CONTACT Name Cavaletto, Benjamin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 05, 2020 10:15 AM
Department Human Resources Phone 88250
Location Email cavaletb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20190150[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag Description Apple 13in MacBook Pro Touch Ba SpcGry #MUHP2LL/A
Serial No. FVFYR4F9L410 Location Mac Loaner Box

CPU Intel Core i5(1.4GHz quad-core, 8thGEN)


OS MAC OS X 10.14 (Mojave) Software Microsoft Office from XXXX2019009325;RMA'd Display 3/2020;

Wireless NIC A4:83:E7:02:AC:54


Bluetooth NIC 38:F9:D3:EB:2F:0D


TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public

Entered by Date Memo
Katherine Reynoso Mar 19, 2020 02:45 PM
Status changed from (6) Ready to Deliver to (5) Completed
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Katherine Reynoso Mar 19, 2020 02:44 PM
Task reassigned to Katherine Reynoso.
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Stephanie Magee Mar 18, 2020 03:35 PM
Task reassigned to UCS Tech.
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Stephanie Magee Mar 18, 2020 03:35 PM
Returned old laptop in inbox 
I wiped it down 
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Shandelle Plasker Mar 18, 2020 02:48 PM
Task reassigned to Service Request Desk.
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Shandelle Plasker Mar 18, 2020 02:48 PM
He is coming to pick this up today.
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Megan Thibeault Mar 06, 2020 11:33 AM
Status changed from (3) Order in Process to (6) Ready to Deliver
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Megan Thibeault Mar 06, 2020 11:33 AM
laptop is in bag with charger in the out box
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Megan Thibeault Mar 06, 2020 11:32 AM
****This is an outgoing email****
Hi Benjamin,

We were just following up with you regarding a service request that we have for you.  (#75383)

Description: *Screen flashes/Glitches

We received your laptop back from Apple today.They replaced your display. It is ready for pick up from the SRD or I can have a tech drop it off to you. Let me know! 

Thanks,
Megan Thibeault
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Megan Thibeault Mar 06, 2020 11:30 AM
Tricia is engraving the laptop now then I will contact Ben
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Megan Thibeault Mar 06, 2020 11:22 AM
RMA'd display
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Megan Thibeault Mar 04, 2020 07:37 AM
Status changed from (5) Completed to (3) Order in Process
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Megan Thibeault Mar 04, 2020 07:37 AM
Status changed from (3) Order in Process to (5) Completed
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Megan Thibeault Feb 28, 2020 10:13 AM
UPS 1ZY758V98410050056
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Megan Thibeault Feb 26, 2020 10:51 AM
Status changed from (1) Pending to (3) Order in Process
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Megan Thibeault Feb 26, 2020 10:51 AM
Dear Customer,

Your support Advisor has a follow-up message for you.
D447399697

FVFYR4F9L410
If you need to reopen this case, click the link below.

Case: 101033891463

We are here to help. At Apple Support, you can learn more about your product, download the latest software updates, and share tips and solutions with other users. You can also find out the best way to contact us.

Thanks,
Apple Support 
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Gino Salazar Feb 26, 2020 10:16 AM
Task reassigned to Megan Thibeault.
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Gino Salazar Feb 26, 2020 10:15 AM
I personally have not been able to make the issues happen 
but we have his video in the link down below
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Stephanie Magee Feb 20, 2020 03:03 PM
Task reassigned to Gino Salazar.
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Stephanie Magee Feb 20, 2020 03:03 PM
picked up laptop all good and dropped off one at 
your desk 
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Gino Salazar Feb 20, 2020 01:45 PM
Task reassigned to Service Request Desk.
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Gino Salazar Feb 20, 2020 01:45 PM
He will come by and drop off his laptop. When he does that 
pass the task back to me.
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Gino Salazar Feb 20, 2020 01:42 PM
Leaving it with the fron desk
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Gino Salazar Feb 20, 2020 01:41 PM
Giving him laptop 20150640[Edit Inv] with the matching charger and 
a bag. It's one of our nicer new ones
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Gino Salazar Feb 20, 2020 12:51 PM
Sending him another email
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Megan Thibeault Feb 05, 2020 10:25 AM
Task reassigned to Gino Salazar.
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Megan Thibeault Feb 05, 2020 10:25 AM
Might need to go into Apple?
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Lourdes Salazar Feb 05, 2020 10:15 AM
****This is an email****
Hello,

I have noticed since I received my MacBook Pro 
from the University that the screen sometimes 
flashes/glitches.  I took a video with my phone to 
show the behavior.  I'm wondering if this is a 
hardware issue and whether it might get worse over 
time?

The serial number on my device is 20190150[Edit Inv].

https://photos.app.goo.gl/Yy4AezUiuUizFBok7

Thanks,

Ben

Ben Cavaletto, M.A., NIC-Advanced
Affirming Pronouns: He//Him/His
Lead Interpreter | Human Resources
Western Oregon University
cavaletb@wou.edu | AD 205B

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