Service Request Ticket - # 75386

Service Request Information

CONTACT Name Reddan, James   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 05, 2020 11:49 AM
Department Creative Arts/Music Phone 88802
Location Email reddanj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20140372[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag GCBZN12 Description Dell Latitude E6440, i7-4610M Processor
Serial No. GCBZN12 Location PDR 2023 Giveaway

CPU Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 34:E6:D7:0D:06:FA


Wireless NIC 80:00:0B:4D:D5:5A


Bluetooth NIC 80:00:0B:4D:D5:5E


TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public

Entered by Date Memo
Katherine Reynoso Feb 12, 2020 03:19 PM
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Feb 12, 2020 03:19 PM
Task reassigned to Katherine Reynoso.
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Katherine Reynoso Feb 12, 2020 03:19 PM
Looks like it out of Loaner n checkouts.
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Stephanie Magee Feb 12, 2020 03:10 PM
in inbox
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Stephanie Magee Feb 12, 2020 03:10 PM
dropped off
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Peter Puettmann Feb 10, 2020 11:34 AM
not here yet... 
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Katherine Reynoso Feb 07, 2020 04:53 PM
Task reassigned to UCS Tech.
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Katherine Reynoso Feb 07, 2020 04:53 PM
He said he would drop it off on Monday
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Katherine Reynoso Feb 07, 2020 04:53 PM
He picked it up, and updated in loaner and 
checkout.
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Katherine Reynoso Feb 07, 2020 01:53 PM
Loaner Laptop is 20140372[Edit Inv]
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Katherine Reynoso Feb 07, 2020 01:35 PM
****This is an outgoing email****
Hi James,

I need some additional information regarding 
service request #75386

Description: *Web Cam help in SH123 

I'm Katherine with UCS. We were able to get a 
loaner laptop ready and working for Skype. I 
tested it and it worked fine. Would it be possible 
for you to stop by the office to checkout the 
laptop? We can also walk to SH 123 to show you how 
to do the setup on the Smart classroom station.


Thank You,
Katherine Reynoso
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Katherine Reynoso Feb 05, 2020 04:25 PM
****This is an outgoing email****
Hi James,

I need some additional information regarding 
service request #75386

Description: *2/5 @ 2pm*Web Cam help in SH123 

I'm Katherine from UCS. I helped your earlier 
today with the webcam access for your Sunday 
auditions. I'm just giving you an update. It looks 
like we were able to find a webcam that might work 
(with microphone). We are going to do some testing 
tomorrow in the classroom at SH 123. Let me know 
if you have any questions.

Thank You,
Katherine Reynoso
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Lourdes Salazar Feb 05, 2020 11:50 AM
Task reassigned to Katherine Reynoso.
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Lourdes Salazar Feb 05, 2020 11:49 AM
****This is an email****
Hi Lourdes,

How about 2pm, SH 123?

James M. Reddan, DMA
Assistant Professor of Music
Director of Choral Activities
Western Oregon University
345 Monmouth Avenue N.
Monmouth, OR 97361
Office: SH 124
Phone: (503) 838-8802
Email: reddanj@wou.edu
Pronouns: he, him, his


On Wed, Feb 5, 2020 at 11:26 AM James Reddan 
 wrote:
Hi Lourdes,

Thank you for this. I do see that the monitor has 
a webcam (we are using SH 123). I have downloaded 
and set-up Skype on the computer. However, when I 
set it up, it says that there is no microphone or 
camera. It is a MAC computer with a Dell screen. 
How do I get the computer to recognize the built-
in microphone and camera?

James

James M. Reddan, DMA
Assistant Professor of Music
Director of Choral Activities
Western Oregon University
345 Monmouth Avenue N.
Monmouth, OR 97361
Office: SH 124
Phone: (503) 838-8802
Email: reddanj@wou.edu
Pronouns: he, him, his


On Wed, Feb 5, 2020 at 7:48 AM UCS ServiceRequest 
 wrote:
James,

Unfortunately we do not have webcams here but your 
computer may have one built in.
Let me know if I can assist you further.

Thank you,
Lourdes

On Tue, Feb 4, 2020 at 6:45 PM James Reddan 
 wrote:
Hello,

The music department will be holding auditions 
this Sunday, February 9th. We have several 
students that would like to complete their 
auditions via Skype. We will be using a classroom 
for these auditions. Is it possible to get a 
webcam that we can use so that the student would 
be able to see the full room?

James
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