Service Request Ticket - # 75397

Service Request Information

CONTACT Name Tighe, Scott   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 06, 2020 09:29 AM
Department Criminal Justice Phone 14003
Location Email tighes@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20121236[Edit Inv] (opens in a new window) Bldg/Room MA 206
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25KV2VSDNML Location Scott Tighe, TT Assoc Professor

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS Unknown Software MS Office 2011 Std for MAC from P0090649

Wired NIC 10:DD:B1:CF:C5:A7


Wireless NIC EC:35:86:4E:E1:A2


Bluetooth NIC EC:35:86:4E:E1:A3

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Feb 10, 2020 03:22 PM 
Status changed from (2) Scheduled to (5) Completed
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Joe Collinsworth Feb 10, 2020 03:22 PM 
Done
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Joe Collinsworth Feb 10, 2020 03:22 PM 
Cleaned it up
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Brittany Franklin Feb 10, 2020 07:44 AM 
Task reassigned to Joe Collinsworth.
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Katherine Reynoso Feb 07, 2020 02:12 PM 
Status changed from (7) Waiting for Contact to (2) Scheduled
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Katherine Reynoso Feb 06, 2020 04:43 PM 
****This is an email****
Hi Megan,

 I’m on my way to a conference in Phoenix 
Arizona so can we do it on
Monday or Tuesday when I return?


Sent from my iPhone
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Megan Thibeault Feb 06, 2020 01:45 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Megan Thibeault Feb 06, 2020 01:42 PM 
****This is an outgoing email****
Hi Scott,

We were just following up with you regarding a service request that we have for you.  (#75397)

Description: Malware dropper found on W20121236

We were wondering when a UCS tech can stop by to clean up malware on your machine. 

Thanks,
Megan Thibeault
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Public
Brittany Franklin Feb 06, 2020 09:29 AM 
From Sophos:
Manual cleanup required: 'VBS/Inor-AA' at '/Volumes/Lexar/Nanning Public Relations/Readings/International_chap_19_Multiple Choice Quiz_files/newfooter.html'

Please clean the malware dropper, then run another Sophos scan.
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