Service Request Ticket - # 75398

Service Request Information

CONTACT Name Miller, Nick   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 06, 2020 09:55 AM
Department Business Services Phone 88166
Location Email millerna@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
peripheral Edit WOU # 20190908[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag Description Targus USB-C Universal Quad 4K (QV4K) Docking Station with 100W Power Delivery, Black #DOCK57OUSZ
Serial No. 1908000316 Location MIA - Nick Miller, Business Services Desk area
TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Feb 07, 2020 12:13 PM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar Feb 07, 2020 12:13 PM 
Delivered and set up all the monitors!
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Megan Thibeault Feb 06, 2020 11:07 AM 
Task reassigned to Gino Salazar.
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Tricia Flaherty Feb 06, 2020 11:05 AM 
If he only wants a total of 3 and not 4 external 
displays then please bring the extra "loaner" back 
to TRICIA
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Tricia Flaherty Feb 06, 2020 11:04 AM 
make sure his laptop is up to date as this uses newest 
USB/DisplayLink technology so drivers and software at the 
latest version matter.  I would suggest installing the 
DisplayLink manager Software before you actually hook up the 
dock. 
T:\1. Drivers\TargusDisplaylinkDock\DisplayLink USB Graphics 
Software for Windows 9.3 M0.exe
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Tricia Flaherty Feb 06, 2020 09:57 AM 
loaner displays in Tricia's area with dock: 
W#20180318[Edit Inv] & W#20180319[Edit Inv].
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Tricia Flaherty Feb 06, 2020 09:55 AM 
I have a new dock W#20190908[Edit Inv] for setup with Nick 
Miller's laptop W#20180111[Edit Inv], and his two existing 
monitors W#20130410[Edit Inv] and W#20140972[Edit Inv].  He is getting 
some loaner monitors as well until his additional 
purchased monitors arrive.  These will all require 
DisplayPort cabling if they don't already use them(see 
Tricia if you need additional cables).  The Dock is 
capable of running 5 displays( 4 external monitors and 
his laptop display). It requires Software/Driver that I have 
put it on the T Drive.   T:\1. 
Drivers\TargusDisplaylinkDock
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