Service Request Ticket

Service Request Information

CONTACT	Name	Erickson, Kimberly	Date	Feb 06, 2020 10:49 AM
	Department	Humanities Division	Phone
	Location		Email	ericksonk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20161003 (opens in a new window)	Bldg/Room	BELL 123
	Service Tag	152ZKH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	152ZKH2	Location	Shared Office area
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511; TRANSFER:
	Wired NIC	50:9A:4C:46:0E:AD

TECHS	Submitted by	John Rushing	Contact	rushingj@wou.edu	89242
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Feb 17, 2020 04:39 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Feb 17, 2020 04:39 PM	updated her windows to version 1909 and installed drivers as well as additional software. The cpu is up and running at an adequate performance level.	Add Attachment
Peter Puettmann	Feb 12, 2020 10:18 AM	Task reassigned to Reggie Johnson.	Add Attachment
Alix Karkanen	Feb 11, 2020 09:09 AM	9-2 all week except firday	Add Attachment
Alix Karkanen	Feb 10, 2020 11:55 AM	Kim does not work Mon or Fri. She will be in tomorrow 9-2!	Add Attachment
Peter Puettmann	Feb 10, 2020 11:36 AM	.......left vm	Add Attachment
Katherine Reynoso	Feb 07, 2020 03:38 PM	Task reassigned to Peter Puettmann.	Add Attachment
Katherine Reynoso	Feb 07, 2020 03:35 PM	Britney is running in case it is a virus or malware.	Add Attachment
Katherine Reynoso	Feb 07, 2020 02:06 PM	Looks like she works from between 10AM-1:00AM	Add Attachment
Katherine Reynoso	Feb 06, 2020 04:33 PM	She wasn't in the office.	Add Attachment
Megan Thibeault	Feb 06, 2020 11:31 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Alix Karkanen	Feb 06, 2020 11:10 AM	Kim is ready now!	Add Attachment
John Rushing	Feb 06, 2020 10:49 AM	She said she has a lot of files on the desktop and she said some were getting renamed on their own. She would like a tech to come take a look. She is backing up the files from the desktop to her H drive. She will call back when it is done.	Add Attachment