Service Request Ticket

Service Request Information

CONTACT	Name	Rezell, Deborah	Date	Feb 06, 2020 01:42 PM
	Department	University Computing Solutions	Phone	88975
	Location		Email	rezelld@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130672 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple Mac Pro 3.7GHz Quad-Core Intel Xeon E5
	Serial No.	F5KMM1ETF9VN	Location	PDR
	CPU	3.7GHz Quad-core Intel Xeon E5, 10MB L3
	OS	MAC OS X 10.9 (Mavericks)	Software	MS Office 2011 Std for MAC from P0093836 Apple Final Cut Pro X from P0093767 [TRANSFER:from W#20091244 Adobe CS6 Master Coll. for MAC from P0088808(80/20 share keep on old box please), Sony - 1x Content Browser(MAC) v2.2.1 from VISA2014004084; TRANSFERRED from W#20091244: UPGRADED TO v2019 FEB2020[Techsmith Camtasia For Mac Electronic Version 2.3 from VISA2012003437; Camtasia 2018 Education UPG+ Maint VISA2018008687 SR71285] Camtasia 2019 Maint Renewal VISA2019010353 SR# 75402, UPGRADE-ABLE to Camtasia 2020 under Maint#1551370 MAY2020;
	Wired NIC	00:3E:E1:C1:08:25
	Wired NIC	00:3E:E1:C1:07:3C
	Wireless NIC	54:E4:3A:F1:0F:0B
	Bluetooth NIC	54:E4:3A:F1:0F:0C

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Feb 12, 2020 11:36 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Feb 12, 2020 11:36 AM	I HAVE DONE THE COMPUTING WOKR	Add Attachment
Megan Thibeault	Feb 06, 2020 02:55 PM	Task reassigned to Peter Puettmann.	Add Attachment
Tricia Flaherty	Feb 06, 2020 02:03 PM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	Feb 06, 2020 01:42 PM	Deborah has Camatasia licensing that is eligible to uprade from v18 to v19 due to a Maintenance contract. I have put the NEW software Keys for her Camtasia 2019 v.19 software on T:\camtasia\Camtasia_Ed_2019_v19 under VISA2019010353 for her two workstations W#20130672 and W#20160699.	Add Attachment