Service Request Ticket

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Service Request Information

CONTACT	Name	Holmes, Heather	Date	Feb 06, 2020 01:58 PM
	Department	College of Education	Phone	88731
	Location		Email	holmesh@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20180662 (opens in a new window)	Bldg/Room	RWEC 159
	Service Tag	5JG3WT2	Description	Dell Latitude 5490 8th Gen i7-8650U 1.9GHZ quad
	Serial No.	5JG3WT2	Location	Heather Holmes ,Deaf Blind Interp. Co-Project Dir.
	CPU	Intel Core i7-8650U(Quad,8M Cache,1.9GHz,15W,vPro)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938; UPGRADE Camtasia 2019 v.19 renewal on VISA2019010451 SR#75403[Camtasia 2018] & upgrade SnagIt to 2019 VISA2018008695; UPGRADE-ABLE to Camtasia 2020 under Maint#1553361 VISA2019010451(expires 02-13-2021) MAY2020;
	Wired NIC	C8:F7:50:43:09:08
	Wireless NIC	D0:C6:37:D4:BD:68

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	laronson20@wou.edu	88925

Tracking

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Lauryn Aronson	Mar 08, 2022 11:06 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Lauryn Aronson	Mar 08, 2022 11:06 AM	**This is an outgoing email** Hi Heather, We were just following up with you regarding a service request that we have for you. (#75403) Description: CAMTASIA UPG:license on W#20180662 is :eligible to upgrade to Camtasia 2019 OR 2020 for Heather RWEC159 As we have not heard from you regarding this ticket since February of 2020, we are going to close this ticket. If you have further questions or issues, please do not hesitate to reach out to the UCS Help Desk. Thanks, Lauryn Aronson	Add Attachment Public
Lauryn Aronson	Feb 22, 2022 08:33 AM	**This is an outgoing email** Hi Heather, We were just following up with you regarding a service request that we have for you. (#75403) Description: CAMTASIA UPG:license on W#20180662 is :eligible to upgrade to Camtasia 2019 OR 2020 for Heather RWEC159 We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Lauryn Aronson	Add Attachment Public
Lauryn Aronson	Feb 08, 2022 08:46 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Feb 08, 2022 08:46 AM	**This is an outgoing email** Hi Heather, We were just following up with you regarding a service request that we have for you. (#75403) Description: CAMTASIA UPG:license on W#20180662 is :eligible to upgrade to Camtasia 2019 OR 2020 for Heather RWEC159 We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Lauryn Aronson	Add Attachment Public
Tricia Flaherty	May 18, 2020 12:52 PM	She is now eligible for Camtasia 2020 and I have updated T Drive see new key T:\camtasia\Camtasia_Ed_2020_v20	Add Attachment
Megan Thibeault	Feb 18, 2020 07:41 AM	Status changed from (2) Scheduled to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Feb 18, 2020 07:41 AM	**This is an outgoing email** Hi Heather, We were just following up with you regarding a service request that we have for you. (#75403) Description: CAMTASIA UPG:license on W#20180662 is :eligible to upgrade to Camtasia 2019 v19 for Heather RWEC159 We were wondering if you have any availability this week for a tech to come by to upgrade your Camtasia software. Thanks, Megan Thibeault	Add Attachment Public
Megan Thibeault	Feb 07, 2020 10:07 AM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Feb 07, 2020 10:07 AM	**This is an email** Heather Holmes 9:50 AM (16 minutes ago) to UCS Hi! Need to cancel today for Camtasia! Middle of a big project with my team! Next week?	Add Attachment
Reggie Johnson	Feb 07, 2020 10:01 AM	Task got cancelled waiting to hear back to reschedule.	Add Attachment
Megan Thibeault	Feb 07, 2020 07:59 AM	Task reassigned to Reggie Johnson.	Add Attachment
Megan Thibeault	Feb 06, 2020 03:12 PM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Megan Thibeault	Feb 06, 2020 03:12 PM	**This is an email** Hey Megan, I can do tomorrow. Maybe around 10am? Will that work? Thanks!	Add Attachment
Megan Thibeault	Feb 06, 2020 02:06 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Feb 06, 2020 02:04 PM	**This is an outgoing email** Hi Heather, We were just following up with you regarding a service request that we have for you. (#75403) Description: CAMTASIA UPG:license on W#20180662 is :eligible to upgrade to Camtasia 2019 v19 for Heather RWEC159 We were wondering when a UCS tech can stop by to upgrade your Camtasia software. Thanks, Megan Thibeault	Add Attachment Public
Tricia Flaherty	Feb 06, 2020 02:03 PM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	Feb 06, 2020 01:58 PM	Heather has Camtasia licensing that is eligible to upgrade from v18 to v19 due to a Maintenance contract. I have put the NEW software Keys for her Camtasia 2019 v.19 software on T:\camtasia\Camtasia_Ed_2019_v19 under VISA2019010451 for her two workstations W#20180662.	Add Attachment